Job Reference: HCC624674
Salary Range: £24,796 - £25,128 pro-rata. per annum (actual salary £20,104 - £20,373 per annum)
Work Location: Calshot Activities Centre, Calshot
Hours per week: 30
Contract Type: Permanent
Closing Date: 21 August 2026
Interview Date: w/c 24 August 2026
The Centre Support Assistant – Front of House (FOH) plays a key role within the Visitor Services Team, which is dedicated to delivering a seamless and positive customer experience at Calshot Activities Centre. This role supports the effective operation of front-of-house services, ensuring that all visitors receive a warm welcome and high-quality service throughout their visit. In addition to dealing with customer interactions, including taking bookings, the post holder assists essential support services to help drive secondary income through efficient use of facilities and resources. The role supports the centre to maintain operational excellence, supporting commercial performance, and upholding the Centre’s reputation for outstanding customer service.
The Centre Support Assistant – Front of House (FOH) position includes performing front-of-house operations, being the first point of contact for our customers whether face to face, over the phone or online, providing a welcoming environment for all visitors.
As the Centre Support Assistant – Front of House, you will be the friendly face and welcoming voice of Calshot Activities Centre, creating a positive first impression for every visitor. You'll enjoy a varied role where no two days are the same, helping customers with bookings, enquiries, check-ins and payments while ensuring they receive outstanding service at every stage of their journey. With a naturally approachable and organised style, you'll build strong relationships with visitors, promote the wide range of activities and services available across Hampshire Outdoor Centres, and help enhance the customer experience while supporting the Centre's commercial success.
Beyond customer service, you'll be a key part of the team that keeps the Centre running smoothly behind the scenes. From maintaining accurate booking records and supporting financial processes to coordinating deliveries, assisting with events, and helping ensure facilities are clean, safe and welcoming, you'll contribute to every aspect of the visitor experience. Working closely with colleagues, contractors and customers, you'll take pride in solving problems, supporting the wider team, and playing an active role in the continued success, reputation and growth of one of the UK's premier outdoor activity centres.
We are looking for an enthusiastic, proactive, and customer-focused individual who thrives in a busy environment and enjoys working with people. You will have excellent communication and organisational skills, experience providing high-quality customer service and administration support, and the confidence to manage bookings, enquiries, and financial transactions accurately and professionally. As a flexible team player, you will be able to prioritise competing demands, solve problems effectively, and adapt to changing business needs while maintaining a positive and welcoming approach. Most importantly, you will take pride in delivering outstanding customer experiences, supporting colleagues, maximising opportunities for revenue generation, and contributing to the continued success and reputation of Calshot Activities Centre.
- Comprehensive induction programme with all necessary training
- Great satisfaction from supporting people to get the most out of their stay
- Staff discount on our café and some activities
- Free parking on site
Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.
If you think you have what it takes to make a real difference in Hampshire, get in touch!
As this is a seven day a week service, you’ll be required to work a shift pattern to respond to the demands of the service. Your working pattern will include working weekends and bank holidays for which enhancements will be paid in line with the Hampshire County Council salary policy.
Centre Support Assistant Candidate Pack
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
