We are seeking an organised and compassionate Office Administrator to support the smooth running of our services in Whitehaven. Based between our Nursing Home and Care Home, this role plays an important part in ensuring effective administration and providing support to staff, residents, families, and external partners.
Responsibilities
- Provide day-to-day administrative support to ensure the efficient operation of both homes.
- Maintain accurate records and filing systems.
- Assist with staff documentation, recruitment administration, onboarding, and training records.
- Support payroll processes using Xero.
- Handle telephone calls, emails, and correspondence professionally.
- Support communication between staff, residents, families, and external agencies.
- Assist with organising meetings, training sessions, and general office tasks.
- Ensure confidentiality and compliance with company policies and care standards.
- Provide a welcoming and professional first point of contact for visitors and enquiries.
- Support the wider team in maintaining a positive and organised working environment.
Qualifications & Experience
- Previous experience in an administrative or office-based role is essential.
- Experience within healthcare or social care would be advantageous.
- Excellent organisational skills with strong attention to detail.
- Good communication and customer service skills.
- Proficiency in Microsoft Office and general office systems is essential.
- Experience using Xero is desirable.
- Ability to work independently and as part of a team.
- High level of professionalism, confidentiality, and excellent telephone etiquette is essential.
Join us in making a difference!
If you are organised, approachable, and passionate about supporting a team that delivers exceptional care, we would love to welcome you to The Bethany House Group family. Your contribution will help us continue providing outstanding care to those we support.
Pay: £13.00 per hour
Benefits:
- Company events
- Free parking
- Health & wellbeing programme
Work Location: In person
