This is a fast-paced job role, where the Customer Advisor will effectively handle customer orders, as well as dealing with and resolving complaints and issues.
Job Summary / Key Responsibilities:
- Work closely with the sales and production teams to improve the customer experience.
- Provide support to, and deputise for, the ‘order co-ordination’ process to improve overall effectiveness.
· Ensure all EPICOR data entry is accurate and completed within the required timescales.
· Be responsible for any order changes from original order receipt.
· Ensure any date changes and order confirmations are provided to customers.
· Review customer requirements and execute plans to achieve OTIF performance criteria.
· Provide customers with ETA’s and also with delivery reports for the coming week/s.
· Provide feedback to customers where OTIF isn’t possible due to production issues.
· Provide continued support to the ‘Transport Issue Log’ process by resolving issues.
· Improving service offering - innovating and evolving systems, processes & procedures.
· Grow technical knowledge by attending educational theory and practical workshops and regularly review technical literature.
· Ensure all work complies with the CA Group QMS system.
Knowledge, Skills & Experience:
- Bachelors Degree in any discipline.
- Experience in the use of ERP/MRP Systems and Microsoft Office applications.
- The ability to work at speed whilst maintaining attention to detail.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Patience and the ability to remain calm in stressful situations.
- Sales and persuasive skills.
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
