Overview
To assist the Restaurant Manager in the day to day operation of the Restaurant with Duty Management responsibilities.
Main Responsibilities
- To uphold the 4 AA star and 2 rosette standard, working towards 3 AA Red Stars standard within the Atlantic View restaurant.
- To be aware of the days business and ensure your departments are prepared and organised.
- To ensure complete and thorough menu knowledge of the food items for all service periods, i.e. Breakfast, Sunday Lunch, Afternoon Tea and Dinner.
- Monitor the completion of tasks, before, during and after service
- To maintain the highest standard of cleanliness, the maintenance of furnishings & equipment.
- To maintain ullage records of items being returned to the kitchen or thrown away due to complaints/ wrong orders.
- To assist in the Brasserie as and when required to do so by the management
- Greet, seat, take orders and assist guests with food and wine selection. To ensure guest satisfaction through high quality service and good public relations in all service periods
- Deal with complaints and guest comments in line with company guidelines and in a professional and timely manner.
- Ensure all guest checks are correctly charged at the end of each meal period in liaison with Reception and balance the food.
- To run functions, both layup, service and clean down.
- Prepare mise en place for the week ahead according to business levels.
- Focus on optimising sales and increase revenues through upselling.
- To ensure restaurant staff are performing duties correctly, efficiently and to the best of their ability.
- To carry out Duty Manager shifts when required to include sleep over shifts.
- To be hands on in all departments if the need arises.
- Display and encourage within the team the highest standards of personal hygiene & grooming in line with company policy.
- To ensure team briefings / meetings are carried out before each service period
- To ensure that disciplinary and grievance procedures are followed according to company policy.
- To ensure you have a thorough understanding of and adhere to laws and regulations regarding licensing, food safety, COSHH, health & safety & fire regulations
- To ensure that linen is controlled effectively and efficiently, ensuring that the housekeeping linen budget is maintained and not over spent
- To be proactive in self-development.
- Actively participate in HR related matters of the department, recruitment, appearance, appraisals, training and development, succession plans and disciplinary procedures
Health & Safety
You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of. Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them. You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone.
Pay: From £13.00 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
