Job Advert: Receptionist – Chamberlain Clinic
Location: Edgbaston, Birmingham
Hours: Approximately 20 hours per week
Salary: Competitive, dependent on experience
Contract: Permanent
About Chamberlain Clinic: Chamberlain Clinic is a prestigious private healthcare provider based in a beautiful, historic setting in Edgbaston. Renowned for our exceptional patient care, we deliver innovative medical treatments through our dedicated and highly skilled team. We pride ourselves on creating a welcoming, professional, and patient-centred environment, ensuring each patient receives personalised attention and outstanding care.
Role Overview: We are seeking a professional, friendly, and efficient Receptionist to be the welcoming face of Chamberlain Clinic during weekday evenings. You will play a pivotal role in delivering exceptional service and supporting smooth clinic operations.
Key Responsibilities:
- Provide a warm, professional welcome to patients and visitors.
- Manage appointment scheduling, rescheduling, and bookings using our clinic management software.
- Process payments, book follow-up appointments, and handle referrals.
- Respond efficiently to queries via phone, email, and in-person interactions.
- Conduct regular audits to ensure compliance with clinic policies and procedures.
- Maintain confidentiality and accuracy in patient record management in line with GDPR.
- Keep the reception area tidy, professional, and well-stocked with necessary materials.
- Support administrative tasks, including filing, supply ordering, correspondence, and drafting letters.
- Adhere strictly to clinic health and safety policies, reporting any hazards to the General Manager.
Essential Skills and Qualifications:
- Prior experience in a reception or customer-facing role.
- Excellent interpersonal and communication skills.
- Proficiency in Microsoft Office and familiarity with clinic management software.
- Strong organisational abilities with proven multitasking skills.
- High level of discretion and commitment to confidentiality.
Desirable:
- Previous experience within a healthcare environment.
- Knowledge of GDPR regulations.
- First aid certification.
Why Join Chamberlain Clinic?
By joining our team, you will become an integral part of a reputable healthcare provider that values professionalism, compassion, and excellence. We offer a supportive environment, ongoing professional development opportunities, and the satisfaction of contributing positively to patient care experiences.
Equality and Diversity
Chamberlain Clinic is dedicated to creating an inclusive workplace. We encourage applications from individuals of diverse backgrounds, supporting equality and inclusion in compliance with the Equality Act 2010.
Application
If you’re passionate about delivering outstanding customer service and thrive in a professional healthcare setting, we’d love to hear from you.
Apply now to become part of the exceptional team at Chamberlain Clinic.
Job Type: Part-time
Pay: £13.00-£14.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- healthcare: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
