PHL Have an exciting opportunity for a Team leader to join the team working with our Face to Face Visiting Services on a full time basis.
PHL are commissioned by Staffordshire & Stoke-on-Trent Integrated Care Board to deliver Integrated Urgent Care services across Staffordshire.
As a Team Leader, you will join an established team of Clinical and Operational staff and lead the Face-to-Face service provision across Staffordshire.
The post holder will be required to;
- Have operational oversight of the Face-to-Face service across Staffordshire.
- Line-manage and supervise the portfolios receptionists.
- Oversee the portfolio’s face-to-face service locations, including liaising directly with landlords or premises managers to ensure the locations are always fit-for-purpose.
- Support Home Visiting and OOH Telephone Advice services during hours of operation.
- Ensure the highest quality of service delivery for PHLs patients and maximise resource utilisation.
- Ensure all areas of the service being supervised are CQC compliant.
- Actively monitor, evaluate and report on the services performance.
- Monitor and evaluate the performance of staff by means of regular appraisals, audits, training and development activities necessary to provide a quality service.
Provide support to counterparts and the Operations Manager where required.
Requirements:
- NVQ level 3, or equivalent or significant relevant work experience
- Experience in a management / supervisory capacity within in a diverse team.
- A full UK driving license with access to a vehicle for work related purposes.
- The ability to be compassionate, with the ability to interact positively with team members, patients and healthcare professionals.
- The ability to work independently and as part of a multi-disciplinary team.
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
- Your Birthday off!.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
