Kennedys is looking for a CRM Executive (Global) to join our global CRM Systems & Data team within Business Development, based in the UK. The successful candidate will work closely with colleagues across our global BD, IT Applications and Training teams, to support the global upgrade and rollout of InterAction, strengthen data quality and drive user adoption across all our offices worldwide.
Team
Kennedys' Business Development & Marketing (BD&M) is over 70-strong and focusses on promoting Kennedys' services and supports the Firm's global growth ambition and our key clients and markets.
There are four distinct functions: Pursuits, Clients and Markets, Marketing & Communications and Marketing Technology & Data, where this role sits.
These functions support the BD&M community across five regions – APAC, EMEA, LATAM, UK and US. Our global team members are located across the UK, Dubai, Dublin, Hong Kong, Melbourne, Perth, Singapore, Sydney and the US.
The CRM Systems & Data sub-team is responsible for the ongoing management and development of the firm's global client relationship management system (CRM), InterAction. We support the business in strengthening client engagement through accurate data, streamlined processes and tools that enhance business development and marketing activity. The team work closely with colleagues across BD, Marketing, IT, Learning & Development and fee-earning teams globally to deliver consistent and innovative solutions.
Key responsibilities
- Support the global upgrade, rollout and ongoing optimisation of InterAction, including, data preparation, testing coordination, post go live adoption activities and continuous improvement.
- Support CRM related projects, including integrations, enhancements and process improvements aligned to business needs.
- Assist with testing, documentation and rollout activities for CRM changes and enhancements.
- Support the resolution of CRM related technical issues, working with IT Applications team or suppliers to help progress issues in a timely manner.
- Deliver high quality data management, ensuring accuracy and compliance with firm's standards and data protection regulations across all regions.
Required experience
- Experience working with a CRM system (InterAction preferred; Salesforce or Dynamics beneficial)
- Strong data management skills, with excellent attention to detail and knowledge of data quality best practice.
- Confident communicator, able to support non-technical users across multiple regions.
- Excellent organisational skills, with proven ability to take initiative and responsibility for completion of projects.
- Previous experience in professional services, legal or similar environment.
Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.
- where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
