** Greenhithe, DA9
** 35 hour working week, Monday–Friday, 9:00am–5:00pm, 1 hour for lunch
The Role
We’re looking for an experienced Import Customer Service Clerk to join our Import Operations team in Greenhithe.
This is a hands on role where you will take ownership of import shipments once cargo is in transit, managing each shipment through to final delivery and invoicing.
You will be the main point of contact for your customers throughout the import process, providing proactive updates and making sure shipments progress smoothly. You will work closely with shipping lines, suppliers and our internal teams to resolve issues, coordinate customs clearance and arrange final delivery.
If you enjoy taking ownership, keeping customers informed and making sure everything happens when it should, this could be a great fit.
What You'll Be Doing
- Taking ownership of sea freight import shipments once cargo is in transit
- Monitoring and tracking shipments and providing proactive updates to customers
- Acting as the main point of contact for customers throughout the import process
- Obtaining and checking documentation required for customs clearance
- Preparing and submitting clearance instructions to our in-house Customs Clearance team
- Liaising with customers, shipping lines, suppliers and internal departments
- Resolving operational issues as they arise
- Arranging final delivery following customs release
- Accruing shipment-related costs accurately within the operating system
- Raising final customer invoices and ensuring files are completed and closed promptly
- Ensuring company procedures and customs requirements are followed
We're looking for someone who has:
- Previous experience within sea freight import operations
You’ll also need:
- Strong customer service and communication skills
- Good organisational and administrative skills
- Excellent attention to detail and accuracy
- Confidence managing a busy workload and prioritising effectively
- Good problem-solving skills
- Experience using Microsoft Office and freight management systems
- A proactive, customer-focused approach
- The ability to work well as part of a team
Desirable (but not essential):
- Knowledge of customs clearance procedures and Incoterms
What You'll Receive
- Competitive salary (depending on experience).
- Monday to Friday working hours – no weekends.
- Opportunity to join a stable and established freight forwarding business
- A varied role where you can take ownership of shipments from transit through to final delivery
- Supportive and experienced Operations team
- Exposure to customers, shipping lines and suppliers across international freight movements
- The opportunity to develop your knowledge and experience within Import Operations
About Us
At Trans Global Freight Management, we value people who take ownership, communicate well and care about delivering a good service to our customers.
If you already have sea freight import experience and are looking for a role where you can manage shipments from vessel departure through to delivery and invoicing, we’d like to hear from you.
Apply today and become part of the Trans Global team.
Trans Global Freight Management Ltd is an Equal Opportunities Employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion, sex or sexual orientation. Recruitment decisions are based on skills, experience and potential.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Life insurance
- On-site parking
- Sick pay
Ability to commute/relocate:
- Greenhithe DA9: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
