About the role:
This role ensures effective sales service to new and existing customers. The Sales Advisor takes leads, generates sales, processes customer orders, and manages each project through to completion. Through the after-sales process, they create excellent customer experiences for luxury outdoor living solutions.
In addition to managing customer enquiries and sales opportunities, the role will support business development initiatives aimed at generating new opportunities, increasing brand awareness, and helping drive business growth. This may include supporting marketing campaigns, identify partnership opportunities, and proactively engaging with potential customers and commercial contacts.
This role is critical to the continued growth and success of Lurano.
Key Responsibilities
- Responding to customers’ enquiries through a variety of lead generation processes including social platforms, Google ads and referrals.
- Engaging with customers to ascertain their requirements, offering technical product advice on best value to ensure that their needs are met in line with sales order process. Converting enquiries into Sales orders.
- Quoting and taking Sales orders and working closely with the customer to clarify scope and requirements for production and delivery.
- Working closely with the Production and Project delivery teams to ensure production plans are coordinated to meet project timescales.
- Liaising with the Logistics team to ensure that deliveries are coordinated and planned within our guidelines and customer requirements.
- Investigating any customer concerns and complaints, problem solving to resolve issues, and identifying opportunities for continuous improvement. Following the customer complaints process for learning, escalating to the Brand Director when appropriate.
- Updating the CRM in accordance with company policies and procedures including logging each matter and any further action required.
- Working closely with the marketing team to support campaigns and business development
- Ensuring processes are followed to gather customer feedback, and aftercare support.
- Support in problem solving any project issues, under the guidance of the Brand Director.
Key Competencies
Administrative Business Processes - Demonstrates understanding and follows organisational business processes and procedures
Commercial Awareness - Has an understanding of the commercial value of company activities, services, products and growth, seeing customers at the forefront of our business
Communication - Ensures effective and appropriate communication with all stakeholders to meet needs
Customer Service - Anticipates and understand customer needs, and supports customer and third-party relationships
Financial Transactions - Undertakes financial transactions with customers in line with procedures
Information Technology - Effectively uses IT systems to access record and utilities information
Legislation and Compliance - Ensures compliance with statutory requirements and best practice to ensure safe and sustainable operations in line with industry standards
Organisational Skills - Able to plan, organise and delivery a variety of tasks in a timely manner, with attention to detail
Problem Solving - Identifies problems and brainstorms possible outcomes to create solutions
Project Delivery - Effectively plans, coordinates, monitors and reviews the successful delivery of projects
Sales - Achieve sales targets through consultative selling, developing strong customer relationships and leveraging deep product knowledge
Team Working - Collaborating effectively with team members and actively contributing to team goals, with mutual trust and respect
Business Development - Demonstrates a proactive approach to identifying opportunities for growth, developing relationships, generating leads, and supporting initiatives that contribute to the overall success of the business.
About us:
The Canoports UK Group, consists of B2B and B2C business streams. Lurano Outdoor Living is our new venture, providing high quality out door living solutions and products direct to consumers through direct sales and our E-Commerce shop.
If you have great communication and sales skills, and are passionate about providing amazing customer experiences, please apply to join our lovely team.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Store discount
Experience:
- Direct sales: 1 year (required)
- B2C Sales: 1 year (required)
- CRM software: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
