Carers Hub Information and Advice Officer - 15 hours per week
Join the Carers Hub team at Age Connects West Midlands and make a real difference to the lives of unpaid carers. We welcome applicants with professional, voluntary, or personal caring experience — compassion, empathy and a positive attitude matter most, as full training and support will be provided.
This is an excellent opportunity for someone looking to start or change careers into a rewarding support role.
Key Responsibilities
- Provide advice, information and emotional support to unpaid carers
- Carry out carer assessments and identify unmet support needs
- Signpost carers to services, benefits, wellbeing support and community resources
- Support carers through groups, outreach events and ongoing contact
- Work closely with healthcare professionals, community organisations and partner services
- Maintain accurate records and contribute to service reporting
What We’re Looking For
- Caring, empathetic and patient approach
- Strong communication and listening skills
- Ability to support people from diverse backgrounds
- Good IT and organisational skills
- Understanding of carers’ needs
Additional Information
- Based: Hawkesley Community Centre, Kings Norton
- Monday–Friday with occasional evening/weekend work
- Enhanced DBS check required
Please apply with your CV and covering letter.
Pay: £10,530.00 per year
Benefits:
- Additional leave
- On-site parking
- Wellness programme
Work days:
Experience:
- Computer skills: 1 year (preferred)
Work Location: In person
