User Support Technician HMRC Workplace Services
Portsmouth (Cosham)
Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in Portsmouth. This is your world and your opportunity to shape it for the better.
Shape your world
We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account. Your role will primarily involve delivering face-to-face IT support to users at a Connect IT Bar within the HMRC Regional Centre in Portsmouth. You will be working alongside other IT technicians on site. You will provide:
- User support at the Connect IT Bar.
- Support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals.
- Support for AV setup within meeting rooms and completion of checks to confirm meeting rooms are fully operational.
- Management and delivery of local moves and changes on site.
- Support of official Homeworkers when required (off-site visits).
- Development of key relationships with end user HMRC staff in various business areas.
- Provision of support to relevant Fujitsu (and sometimes HMRC) third parties.
Feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.
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KEY TECHNICAL SKILLS/EXPERIENCE
The essential competencies of the User Support Technician are:
- Flexibility – with regard to hours worked (within contractual requirements) to meet SLAs. To be able to travel (within a defined geography) to cover home workers and assist at other sites if necessary
- Great Problem-solving skills
- Customer focused – a positive ‘can do’ attitude and high orientation to customer satisfaction
- Self-motivated – willingness to get on with the job – a self-starter who does not need constant supervision
- Team player – good team working skills
Fantastic personal organisation
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We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. [email protected] if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You .
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu
