Overview:
At The London Cosmetic Clinic we pride ourselves on delivering the highest standards of patient care. We provide a professional, comfortable and premium service throughout every patients journey. Our team have a passion for aesthetics and work closely together to ensure smooth clinic operations.
Responsibilities include:
- Communicating with patients on the phone and in person.
- Supporting a safe and comfortable environment for patients, providing high standards of hospitality and customer service for all patients.
- Using computer systems to maintain records of appointments, financial transactions and other administrative duties.
- Develop and maintain effective working relationships with all other employees and contractors at the Clinic.
- Be a supportive and encouraging member of the practice team and uphold an open, positive and honest working culture.
- Answer the telephone to inquiries and make outgoing calls to patients and other agencies as required.
- Ensure the clinic is always in a smart and orderly fashion.
- Handle payments to the practice by cash, card and transfer.
- Practice the highest standards of confidentiality when dealing with all aspects of patient information.
- Participate in the maintenance of a Clinics Complaints System, working to resolve complaints, and improving service.
- Use all equipment in accordance with published instructions and guidelines, reporting to the Clinic Manager any faults or safety worries.
- Any other duties as requested by the Doctors, Practice Manager or Senior Staff.
Experience and Requirements:
- Medical receptionist experiences (preferred)
- Sales experiences (preferred)
- Adequate knowledge of IT systems (required)
- Preferably with, or working towards, a recognised qualification through QCF Diploma, or BTEC in Medical Reception.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
Application question(s):
- Do you have experience as a medical receptionist? If yes, how many years experience?
- Do you have experience in sales? If yes, how many years experience?
Work Location: In person
