We are currently hiring for a customer-focused Senior Administrator. This is a full-time role with some Hybrid working.
Assisting with the management of a portfolio and offering support to property managers.
We are looking for an organised, efficient & customer service driven individual.
Your role will be admin based and you will be assisting with the management of a property portfolio, you’ll also have duties such as managing maintenance works, organising contractors and liaising with leaseholders and clients.
Supportive & collaborative working environment, working with a relaxed & close knit team.
Responsibilities
To maintain communications response with all clients, leaseholders, contractors and other customers including telephone calls and emails.
To maintain polite and professional communications within all correspondence whether verbal or written.
Day-to-day to proactively develop service levels across your portfolio to exceed client expectations.
Dealing with conflict resolution
Assist in the management of all contractors. Arranging for keys to be supplied to contractors for works as necessary. Keep all Key records up to date
Request and chase quotations from contractors as necessary.
Locate and book venues for AGM’s. Prepare documentation for AGM’s
Ensure all post for Property Manager is sent out.
Keep all documents folders up to date with relevant information.
Filing.
To carry out ad-hoc duties as instructed by PM.
Required Work Experience
Administration (essential)
Background in property (desirable)
Skills
Team Player
Hands on and able to use own initiative
Excellent customer service, IT and communication skills
Ability to communicate positively and effectively with a willingness to help others
Passion to deal with and resolve problems
Resilient, able to work under pressure
Benefits:
- On-site parking
- Work from home
Work Location: In person
