Hello - I’m Tom, Speciality Manager for Gastroenterology and I’m delighted you’re considering joining our team.
I am looking for a Senior Secretary to join our warm and welcoming Gastroenterology team, supporting our consultants and leading a small, experienced secretarial team. If you’re someone who enjoys being the calm, capable person others rely on - the one who quietly keeps everything (and everyone) on track – then this is the role for you.
This is a valued, visible role at the heart of the service - ideal for someone who enjoys responsibility, teamwork and making a positive difference for patients and colleagues alike.
Main duties of the job
You’ll provide comprehensive medical secretarial support to our consultants, and nursing teams while coordinating, supporting and line managing the gastroenterology secretarial team. From clinic correspondence and diaries to workload planning and problem‑solving, you’ll help ensure the service runs smoothly and efficiently.
You’ll work closely with clinicians, nurses and managers, using your experience and judgement to keep things on track – even when priorities shift.
Detailed job description and main responsibilities
Provide a full medical secretarial service, including audio typing, clinic letters, correspondence and diary management
Act as a welcoming and professional first point of contact for patients and colleagues
Line manage and support the gastroenterology secretarial team, overseeing day‑to‑day activity and workloads
Monitor clinic typing performance and escalate issues early, working with managers to find solutions
Maintain accurate systems for records, rotas, annual leave and sickness
Support recruitment, induction, training and appraisals within the team
Act as a knowledgeable and supportive lead for administrative processes, spotting opportunities to improve how things work
You don’t need to arrive knowing everything - we’re looking for a confident, kind manager who enjoys supporting others to do their best work.
Why you’ll love working here
A genuine management role where your leadership and ideas really matter
A supportive specialty team who value good administration and know they can’t do it without you
The opportunity to shape how the secretarial service runs, not just keep it ticking over
Variety, autonomy and the satisfaction of helping both patients and your team
A friendly, welcoming environment where people know each other and offer support on busy days
We warmly encourage informal contact - whether that’s a quick chat, a visit, or just some honest questions before you apply. We’d love to meet you.
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
