Travel Sales Executive
Sales Team · Specialist Holidays Group
Role
Travel Sales Executive - remote working
Function
D2 Sales
Reports to
Head of Sales
Location
Homeworking
Contract type
Permanent, full time, 37.5 hours working 3 days Monday - Friday and 1 day over the weekend either a Saturday or Sunday
Salary
£26,000.00 - £28,000.00 DOE
About Specialist Holidays Group
Specialist Holidays Group (SHG) is a leading specialist travel group, bringing together a family of trusted, expert-led brands that create exceptional holidays for discerning travellers. Each brand combines deep destination knowledge with personalised, high-service experiences — expertise that sits at the heart of everything we do.
Our portfolio spans accessible luxury and cruise through Destination2 and Destination2Cruise; ultra-premium, bespoke travel through Sovereign Luxury Travel; the USA, Canada, Caribbean and Latin America through American Holidays; authentic Italy through Citalia; and great-value getaways through Holiday Gems. Together they share one promise: Travel. Expertly Delivered.
The role
You will be responsible for helping to make holiday dreams come true, dealing with warm leads, inbound calls and online enquiries. You will use your sales experience and travel knowledge to match the right holiday to your customer's needs, overcoming challenges and offering solutions to close the sale. Ultimately, your aim is to drive repeat business by providing outstanding service and building strong rapport.
Key responsibilities
Duties and Responsibilities
- Identifying customer needs through effective questioning
- Using multiple suppliers and systems to find the most suitable match
- Overcoming objections to close the sale
- Process customer payments securely and accurately
- Use the supplier websites/systems to confirm the different sectors of the booking
- Load details of the holiday accurately into our back-office system
- Continuously work towards and exceed booking targets
- Ensure all information obtained, inputted, and verified is accurate at all times
- Strive to deliver exceptional customer service
- Build and develop key relationships for repeat customers
What we’re looking for
Personal Attributes
- Target-Oriented: Highly motivated by achieving goals, Bonus-driven and thrives in a performance-driven environment
- Meticulous: Maintains exceptional attention to detail, ensuring accuracy across all aspects of the booking process.
- Strong Communicator: Possesses excellent verbal and written communication skills, with the ability to build rapport quickly and effectively.
- Quick Learner: Adaptable and able to absorb new information swiftly, including systems, products, and processes.
- Proactive & Positive: Self-motivated with a can-do attitude, consistently bringing energy, enthusiasm, and initiative to the role.
Experience
- Proven track record of consistently achieving or exceeding daily sales targets
- Bonus-driven and thrives on working to targets
- Experience delivering exceptional customer service by professionally handling enquiries, resolving issues promptly and delivering personalised travel recommendations to exceed clients’ expectations.
- Experience working in a fast-paced environment with the ability to manage multiple priorities
- Proficient in packaging multiple travel products to create bespoke itineraries
- Previous experience in a travel agency or travel call centre environment
- Experienced in using Global Distribution Systems (GDS)
Skills and Knowledge
- Strong knowledge of worldwide travel destinations, with the ability to advise and inspire customers with confidence
- Familiarity with a wide range of supplier websites and booking platforms to source competitive travel options
- Proven ability to sell luxury European, Worldwide or Cruise holidays, tailoring recommendations to individual customer needs
- Highly computer literate, with the ability to navigate systems quickly and efficiently to complete accurate bookings
Qualifications, desirable but not essential
- GCSEs or equivalent, including English and Maths (minimum requirement)
- Travel and Tourism qualification (e.g. NVQ, BTEC, or Level 2/3 Diploma in Travel and Tourism)
- GDS training or certification (such as Amadeus, Sabre, or Galileo proficiency)
- Sales or customer service training/certification is advantageous
- Additional languages (spoken or written) may be beneficial, especially for international travel sales
Working with us
Join us and, in return, you’ll be rewarded with:
- Core Benefits*
- Competitive salary
- Commissions
- Company Pension Scheme
- 30 days holiday including Bank Holidays, rising 1 day per year (up to 33)
- Enhanced Pension
- Enhanced Maternity & Paternity
- Learning & Development Funding
- Life Insurance
- Additional Benefits*
- Health & Wellbeing Hub (including EAP)
- Long Service Awards
- Staff Travel Discounts
- Company social events
- Employee Discounts Platform
- Eye Care eVouchers
- Friendly working atmosphere
- On-site parking
- Casual dress code
- Genuine career progression within a growing specialist travel group.
Please note that all benefits are accurate as at the date of publication. Any changes will be notified to you upon joining the Company.
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
- Work from home
Application question(s):
- Destinations familiar with selling
Experience:
- Travel Sales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
