As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.
By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promoting the home at networking events and through social media platforms.
The successful applicant will have:
- Previous experience as a customer service advisor
- An understanding of the Health and Social Care sector
- Experience supporting the customer journey from initial enquiry through to provision of service/product
- You'll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion
- Manage multiple priorities to ensure customers receive an engaging experience.
- Networking Skills with experience of community relations with third party groups and organisations.
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Be self-motivated, proactive, confident, flexible and adaptable
- Ability to research, handle data and prepare reports
- Proficiency in the use of Social Media and MS Office
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you’re interested in joining us at Hamberley, we encourage you to apply as soon as possible.
