SALARY: £30,000 to £34,000 Base + Monthly Bonus
OTE: Up to £40,000
ABOUT THE COMPANY:
After 10 successful years in business, Auto Assist Group is entering an exciting new phase of growth. While many automotive businesses are struggling, we continue to thrive. At the heart of our success is a friendly, supportive culture where open communication is encouraged and people genuinely enjoy being part of the team.
Over the coming months, we will also be moving into bigger, purpose-built local premises to support our continued expansion.
ABOUT THE ROLE:
We are now looking for an Aftercare Service Advisor to join our growing automotive business.
This is a key customer-facing role where you will be the first point of contact for customers following their purchase, repair, or service experience. You will be responsible for handling aftercare enquiries, resolving customer issues, managing reviews, supporting bookings, chasing outstanding payments, and helping turn customer concerns into positive outcomes.
This role would suit someone who has worked in the automotive sector, ideally as a Service Advisor, Aftercare Advisor, Customer Service Advisor, Workshop Controller, Parts Advisor, or similar.
Automotive experience is essential, as you will need to understand the pace, pressure, and expectations of working in a busy vehicle repair, service, or aftercare environment.
BENEFITS OF BEING AN AFTERCARE SERVICE ADVISOR:
- Competitive base salary with uncapped monthly paid commission
- Work for a growing automotive business with growing revenues
- Supportive culture with no corporate politics - we encourage open communication
- Work with a reputable business with excellent customer reviews
- Varied day handling aftercare enquiries, calls, reviews, bookings, complaints, payments and customer updates
- Opportunity to join a company moving into bigger, purpose-built premises
- We’re currently developing a custom CRM with AI functionality to make our advisors workflow easier
ABOUT YOU:
- Previous experience in the automotive sector is essential
- Experience as a Service Advisor, Aftercare Advisor, Customer Service Advisor, Parts Advisor, Workshop Controller or similar would be highly suitable
- Confident telephone manner and strong communication skills
- Able to handle complaints and sensitive conversations professionally
- Strong organisational skills with the ability to manage multiple tasks
- High attention to detail when updating systems and customer notes
- Comfortable using email, CRM systems, booking systems or similar
- Positive, proactive and commercially minded
- Able to work in a fast-paced automotive environment
Pay: £35,000.00-£40,000.00 per year
Benefits:
Application question(s):
- Do you have experience working in the automotive sector (Dealership, Workshop, Garage, or similar)?
Experience:
- As a Aftercare Sales Advisor in an automotive company: 2 years (required)
Work Location: In person
