Ready to make a real difference…..
Are you an experienced Retail Manager looking for a varied and rewarding role where you can maximise sales and make a real difference to people’s lives?
Emmaus Gloucestershire is looking for a motivated and values-driven Retail Manager to lead our Cheltenham shop operations while supporting, developing and empowering the companions and volunteers who are part of our community.
About us
Emmaus Gloucestershire supports people to work their way out of homelessness.
As a not-for-profit charity, our retail operations fund:
- A home for up to 26 companions
- Meaningful work experience and training
- Ongoing support to rebuild confidence and independence
Our work helps people regain self-worth and build a more positive future—for themselves and others.
Learn more: https://emmaus.org.uk/gloucestershire
About the role
This is a hands-on and varied role where no two days are the same. You will:
- Maximise shop sales and performance
- Manage day-to-day retail operations
- Lead, support and develop companions and volunteers
- Create a positive, inclusive and motivating environment
- Work closely with the wider Emmaus community
- Contribute to the overall success of our social enterprise
You’ll play a key role in ensuring the shop not only performs commercially but also delivers meaningful work experience for those we support.
What we’re looking for
- Previous retail management or supervisory experience (essential)
- Experience in charity retail (desirable)
- A strong team player with the ability to lead, support and empower others
- A belief in people’s potential and the importance of community
- Commitment to Emmaus values, including solidarity and sustainability
- Flexibility to work on a rota basis (5 days out of 7), including weekends
- Ability to share site cover (with the Ecommerce Manager) to ensure community presence 7 days a week
What we offer
- Salary: £26,780
- Holiday: 33 days (including bank holidays) + your birthday off
- Pension: 4% employee / 7.5% employer / 1% HMRC contribution
- Blue Light Card eligibility – discounts at 18,000+ retailers
- Ongoing training and development opportunities
- Working hours: 8:30am–5:00pm, 5 days out of 7 (40 hours per week)
- The opportunity to be part of a community that genuinely changes lives
Safeguarding
Emmaus Gloucestershire is committed to safeguarding and promoting the welfare of the people we support.
All offers of employment are subject to satisfactory references and an DBS check in line with the Safeguarding Vulnerable Groups Act 2006.
Apply now
To apply or find out more, please contact:
Jo Hyndman, Community Coordinator & Project Manager, [email protected]
Job Types: Full-time, Permanent
Pay: £26,780.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Retail management: 1 year (required)
Work Location: In person
