The Opportunity
Do you love making guests feel welcome from the very first hello? At the Glencoe House Hotel our Reception team sets the tone for the entire guest experience. We are looking for a friendly, professional, and guest-focused permanent Receptionist to join our team.
As the first point of contact, you'll be responsible for delivering warm Scottish hospitality, handling guest enquiries, and ensuring smooth day-to-day operations at the front desk.
About Glencoe House
A luxury boutique property set within a historic mansion overlooking Loch Leven.
Spacious suite accommodation designed to feel like a private residence.
An intimate guest experience focused on privacy, comfort and exceptional service.
Located in the heart of Glencoe, one of Scotland's most iconic and dramatic landscapes.
Part of the Perle Hotels collection, known for distinctive properties across the Highlands and Islands.
Key Responsibilities
-
Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out process.
-
Handle guest enquiries in person, by phone, and by email, always with courtesy and efficiency.
-
Manage reservations, payments, and billing with accuracy.
-
Liaise with housekeeping, food & beverage, and other departments to ensure smooth operations.
-
Maintain reception areas to the highest standards.
-
Assist with guest requests, local knowledge, and personalised service.
-
Support our Duty Manager and House Manager in daily duties as required.
What We're Looking For
-
Previous experience in hospitality or a customer service role preferred but not essential, full training will be provided.
-
A natural communicator with a warm, welcoming personality.
-
Strong organisational skills and attention to detail.
-
Comfortable using computers and hotel booking/reservation systems (training provided).
-
Calm under pressure and able to solve problems quickly.
-
A passion for hospitality and creating memorable guest experiences.
Salary & Benefits
-
An hourly rate of £13.45 Plus.
-
£1.00 housing allowance for those NOT requiring accommodation.
-
Share of tips & service charge.
-
28 days annual leave.
-
Subsidised staff accommodation available.
-
Company pension scheme.
-
Complimentary Highlife gym membership.
-
Employee Assistance Programme & cycle to work scheme.
-
Friends & family discounted hotel rates across the group.
-
"Refer a Friend" bonus scheme.
