The Park Manager is responsible for the overall management, performance, and day-to-day operation of the holiday park. This role ensures that all departments work effectively together to deliver a high-quality experience for holiday homeowners and guests.
The position combines operational oversight, team leadership, financial management, and customer service excellence to maintain a safe, welcoming, and well-presented environment. The Park Manager plays a key role in driving performance, improving standards, and supporting the ongoing development of the park.
Duties will Include:
- Providing strong leadership across all departments to ensure effective and efficient park operations
- Implementing and maintaining operational policies, procedures, and standards
- Recruiting, training, and managing a diverse team, promoting a positive and collaborative working culture
- Conducting regular performance reviews and providing coaching, feedback, and support to team members
- Ensuring a high standard of customer service is consistently delivered across all areas of the park
- Managing guest feedback, concerns, and complaints in a professional and timely manner
- Developing and implementing strategies to enhance guest satisfaction and retention
- Managing park budgets, including monitoring revenue, expenditure, and financial performance
- Identifying opportunities for revenue growth and cost efficiencies
- Overseeing the maintenance, cleanliness, and presentation of all park facilities
- Working closely with maintenance and grounds teams to ensure timely repairs and upkeep
- Implementing preventative maintenance programmes to protect assets and improve longevity
- Supporting and overseeing park improvements, refurbishments, and new development projects
- Ensuring compliance with all company policies, legal requirements, and industry regulations
- Promoting a strong health and safety culture across all operations
- Collaborating with senior management to support business objectives and long-term strategy
- Carrying out any additional duties required to support the successful operation of the park
Skills Required:
- Experience in a management role within hospitality, leisure, or tourism
- Strong financial awareness, including budget management and commercial decision-making
- Excellent leadership, communication, and interpersonal skills
- Strong problem-solving ability with a proactive and solutions-focused approach
- Ability to manage multiple priorities in a fast-paced, operational environment
- High standards of customer service and attention to detail
- IT competency including use of business systems and reporting tools
- Flexibility to work weekends, holidays, and peak seasonal periods as required
Health and Safety:
- Promote and maintain a safe working culture across the park at all times
- Ensure compliance with all company health and safety policies and procedures
- Demonstrate and enforce safe working practices
- Ensure appropriate use of personal protective equipment (PPE) where required
- Report and manage all accidents, incidents, hazards, and near misses promptly
- Maintain a safe, clean, and well-organised working environment
Pay: Up to £35,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
