The Langham, London; Europe’s first Grand Hotel is currently recruiting for a Food and Beverage Executive to join our talented Food and Beverage Admin Team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
In the role of Food and Beverage Executive, your key focus will be to:
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ensure all administration related to the F&B office is carried out effectively.
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support the Director and Assistant Director of F&B and all outlet managers on a daily basis.
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lead quality in the F&B division, producing reports from ReviewPro, Seven Rooms and other guest feedback channels to see outlet trends and defect areas.
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support the Director and Assistant Director of Food & Beverage with financial reports and analysis of revenues to enable the division to make smart and informed decision about the business such as menu engineering, cover comparisons and revenues by hour per department.
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respond to all guest compliments/comments/complaints in a timely fashion
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establish and maintain a personnel management system within the F&B department including induction, training, scheduling etc.
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represent Food and Beverage leadership team at relevant operational or group meetings.
KNOWLEDGE AND SKILLS REQUIRED IN THE ROLE
Essential
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Previous experience within hospitality, Food & Beverage or a comparable luxury service environment.
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Strong administrative and organisational skills.
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Excellent written and spoken English.
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Strong Microsoft Office skills, particularly Outlook, Word, Excel and PowerPoint.
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Ability to prioritise and work effectively in a fast-paced environment.
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Professional and polished communication style.
Desirable
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Previous experience within a luxury five-star hotel.
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Experience with Shiji.
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Experience with restaurant reservation systems such as SevenRooms or equivalent.
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Understanding of restaurant/bar operations.
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Experience producing operational or financial reports.
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Knowledge of London’s luxury restaurant and bar market.
