Location: Office Based – Solihull
Contract Type: Zero Hours Contract (Weekly Rolling Contract Based on Performance)
Pay: £12.71 per hour plus performance-based commission
About Dove Home Care Agency
Dove Home Care Agency Ltd is a trusted provider of high-quality domiciliary and live-in care services across the UK. We are committed to delivering compassionate, person-centred care that enables individuals to remain safe, comfortable, and independent in their own homes.
Who We Are Looking For
We are looking for a confident, motivated, and results-driven Client Engagement Executive to join our office team and support the continued growth of Dove Home Care Agency.
This is an exciting opportunity for an experienced sales professional who enjoys building relationships, identifying client needs, and converting enquiries into successful outcomes.
The ideal candidate will be confident in speaking with people, understand the importance of delivering excellent customer service, and be motivated by achieving measurable results. You will have the ability to build rapport quickly, understand individual client requirements, and guide clients and their families towards the right care solution.
If you are driven, enthusiastic, and have a successful sales background, we would love to hear from you.
About the Role
As a Client Engagement Executive, you will play a key role in connecting individuals and families with Dove Home Care Agency’s services.
Working from our office, you will engage with potential clients, previous clients, and their families to understand their care requirements, explain our services, answer questions, and encourage them to take the next step by arranging a care assessment.
You will be responsible for building trust, creating positive relationships, and helping clients access the right care and support when they need it.
This role requires someone with a proven sales background who is confident in achieving targets, managing conversations professionally, and converting opportunities into successful client outcomes.
This position is offered on a zero hours contract basis, with hours provided according to business requirements. The contract will operate on a weekly rolling basis and continuation of the role will be based on performance, client engagement results, professionalism, and meeting agreed expectations.
Key Responsibilities:
- Contact prospective and previous clients to discuss their care needs.
- Build strong relationships with clients and their families.
- Identify client requirements and explain the services offered by Dove Home Care Agency.
- Generate interest and arrange care assessments.
- Follow up with clients and families to support decision-making.
- Convert enquiries into assessments and new care packages.
- Maintain accurate records of all client interactions.
- Update internal systems with call outcomes and progress.
- Create and maintain accurate spreadsheets and performance records.
- Work closely with the care team to ensure a smooth transition from enquiry to care commencement.
- Represent Dove Home Care Agency professionally and positively at all times.
Pay & Commission Structure:
You will receive:
- £12.71 per hour
- £50 commission for every client who books and attends a care assessment.
- £100 commission for every client who successfully joins Dove Home Care Agency and commences care services.
Your commission is paid in addition to your hourly wage, allowing you to increase your earnings through successful performance.
Essential Requirements:
We are looking for someone who:
- Has proven successful sales experience with a track record of achieving targets.
- Has experience converting enquiries, leads, or opportunities into successful outcomes.
- Is confident speaking with clients and families over the telephone.
- Has excellent communication, negotiation, and relationship-building skills.
- Is motivated by achieving results and earning commission.
- Is professional, organised, and able to manage their own workload.
- Has strong attention to detail and accurate record-keeping skills.
- Is confident using computer systems and recording client information.
- Is confident in creating and updating spreadsheets.
- Can work independently and demonstrate reliability and commitment.
What We Offer:
- £12.71 per hour plus commission.
- Zero hours contract with flexible working opportunities.
- Weekly rolling contract, with continuation based on performance and business requirements.
- Additional commission opportunities with no limit on earning potential.
- Office-based working environment.
- Full training and support.
- Access to established client information and enquiries.
- Opportunity to be part of a growing care organisation.
- A rewarding role where your work directly helps individuals and families access quality care services.
Pay: £12.71 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Experience:
- Sales : 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
