Job Title: Consultancy Department Admin Assistant
Location: Caerphilly
Reports To: Consultancy Delivery and Services Manager
Department: Consultancy Department
Employment Type: Full-time, Permanent
Salary: from £26,000 per annum (dependant on experience)
About Firerite (UK) Ltd
Firerite is passionate about life safety and is a leading provider of fire safety solutions, dedicated to protecting people, property, and the environment. We deliver expert services across fire detection, fire alarm systems, extinguishers, and risk assessments, all in line with national fire safety standards.
We are accredited to ISO 9001 and are currently working towards achieving ISO 45001 (Occupational Health and Safety) and ISO 14001 (Environmental Management). We are also certified under key BAFE schemes, including SP101, SP203-1, and SP205, demonstrating our commitment to quality, safety, and regulatory compliance.
Role Summary
Firerite (UK) Ltd is looking for a Consultancy Department Admin Assistant to support the delivery of our fire safety consultancy services, including Fire Risk Assessments and training coordination.
This is a busy, customer-facing role where organisation, communication, and attention to detail are key.
Key responsibilities: (to include, not exclusive to)
· Support delivery of Fire Risk Assessments and consultancy services
· Coordinate surveys, subcontractors, and job schedules
· Manage client communication via phone and shared inbox
· Schedule jobs and issue documents using SimPRO
· Assist with fire safety training bookings and delivery
· Liaise with internal teams to support service delivery and upselling
Key Skills & Attributes
Essential:
· Confident using Microsoft Office and learning new systems
· Highly organised with strong admin and customer service skills
· Confident communicator, comfortable handling client queries
· Able to prioritise and work well under pressure
Qualifications & Experience (Desirable but Not Essential)
· Experience in compliance, consultancy, or service coordination is an advantage
- GCSEs in Maths and English (or equivalent)
What We Offer
· Be part of a leading company: FireRite is a respected name in fire safety, offering you the chance to make a real impact.
- Ongoing professional training and accreditation support
· Team environment: You’ll join a collaborative, friendly, and high-performing team where your contribution matters.
Benefits:
· Private medical insurance
· Company events
· Stakeholder Pension
· Sick Pay
· Health & wellbeing programme
· Perkbox – an employee benefits and reward scheme
Pay: From £26,437.00 per year
Benefits:
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Experience:
- Scheduling & coordination : 2 years (required)
- Microsoft 365 : 2 years (required)
- customer service via email and telephone: 2 years (required)
Work Location: In person
