About us
We're a fast-growing e-commerce brand in the van signage and vehicle graphics space. We help tradespeople and businesses turn their vans into moving billboards with high-quality, custom signage — and we're scaling quickly.
We're a small, ambitious start-up team that moves fast, tries new things, and doesn't stand still. If you want a role where you're one cog in a giant machine, this isn't it. If you want to genuinely make an impact, learn a huge amount, and grow with the business, keep reading.
The role
This is a hands-on, wear-many-hats role at the heart of the business. You'll be the person who keeps everything on track — from looking after customers on the phone, to managing orders, to coordinating our small remote team so nothing slips through the cracks.
You'll be managing and supporting a remote team currently of (this small team can increase with growth):
- 3-4 graphic designers
- 1 customer service agent
- 1 project manager
Your job is to keep customer orders moving smoothly from enquiry through to delivery, keep the team organised and on track, and make sure our customers have a brilliant experience at every step.
We're not looking for someone who's done this exact job before. We're looking for someone hungry — someone who works hard, learns fast, and wants to dive deep into the world of online e-commerce and grow into a key member of the team.
What you'll be doing
- Speaking with customers on the phone — answering questions, taking orders, and giving a friendly, helpful experience
- Handling customer service enquiries and resolving issues quickly and professionally
- Keeping on top of customer orders and making sure every job stays on track and on time
- Coordinating our remote team of designers, customer service and project management to keep work flowing
- Staying organised and keeping clear systems so nothing gets missed
- Spotting ways to improve how we work and helping the business run more smoothly
- Learning the ins and outs of our products, our customers, and the wider e-commerce world
What we're looking for
- A hard worker with a brilliant attitude who's excited to roll up their sleeves
Experience isn't essential — attitude, work ethic and organisation matter far more to us. If you're a fast learner who wants to work hard and grow, we want to hear from you.
What we offer
- A fully remote role — work from anywhere in the UK
- £30,000 – £45,000 per year, depending on experience
- 40 hours per week, full-time and permanent
- The chance to get in early with a fast-growing start-up and grow as we grow
- Real responsibility and the freedom to make an impact from day one
- A supportive team that will back you as you learn new skills
- Highly organised, with the ability to juggle lots of moving parts and stay on top of detail
- A confident, friendly communicator who's comfortable on the phone and enjoys helping customers
- Self-motivated and able to work independently — you don't need someone standing over your shoulder
- Eager to learn new skills and genuinely curious about e-commerce and how online businesses grow
- Comfortable working in a fast-paced start-up where things change quickly
- Reliable, with a solid home working setup and a quiet space to take calls
Pay: £30,000.00-£45,000.00 per year
Benefits:
Work Location: Remote
