Job Title: Control Room Operator
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Pay Rate: £13.45 p/h
Shift Pattern: 4 on 4 off, 6am-6pm (permanent days)
What is in it for you?
-
A competitive salary
-
A friendly and supportive team
-
Training, career development & progression
-
Overtime opportunities
-
A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
-
Free on-site parking
Job Objectives:
-
Responding to alarms in a timely and accurate manner
-
Customer service and good knowledge of Microsoft applications
-
Hit Daily KPIs
-
Individual KPIs
-
Incident reporting on alarms
Main Duties:
-
Managing incoming and outbound calls in an timely and efficient manner
-
Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing
-
Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
-
Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
-
Ensuring correct procedures processes are adhered to.
-
Working as part of a team to achieve operational expectation.
-
Become a Primary operator for our key accounts. I.e - NBS, FUJI, RR, SAINS, EE etc
-
Carry out proactive monitoring for specific clients and further adhoc tasks,(Camera checks, audio checks)
-
Use of intercoms and passwords for clients to operate access control systems for certain sites.
Person Specification:
-
Previous switchboard/call centre experience is desirable
-
Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
-
Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-
Ability to work in a fast-paced environment.
-
Ability to manage workload to meet team deadlines.
-
A willingness to learn and develop and show high level of commitment and professionalism.
Essential
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
