Do you love helping people, keeping things organised, and making a real difference every day?
We're looking for a compassionate, proactive and organised Care Coordinator to join our friendly administration team at The Leith Hill Practice.
This isn't just another admin role. Every day, you'll be helping patients with long-term health conditions and complex care needs access the right support, at the right time. You'll be the person who keeps everything running smoothly behind the scenes while making a real impact on people's lives.
If you're someone who enjoys building relationships, solving problems, working as part of a supportive team and thrives in a busy environment, we'd love to hear from you.
What you'll be doing
As part of our administration team, you'll work closely with GPs, nurses, healthcare professionals and community services to coordinate patient care and ensure every patient receives the support they need.
Your day could include:
- Coordinating appointments, reviews and personalised care plans for patients with long-term conditions.
- Being a friendly point of contact for patients, carers and healthcare professionals.
- Working with clinicians to ensure patients receive the right care at the right time.
- Liaising with hospitals, community teams, social care and other external services.
- Monitoring patient pathways, following up where needed and helping reduce missed appointments.
- Maintaining accurate patient records and clinical registers.
- Supporting important areas of care including Learning Disabilities, Mental Health, Palliative Care, Cervical Screening and Safeguarding.
- Helping patients access information and services that empower them to manage their own health and wellbeing.
No two days are ever the same, making this a varied, rewarding and meaningful role.
What we're looking for
We're more interested in finding the right person than someone who ticks every single box.
You'll be someone who:
- Genuinely enjoys helping people and delivering excellent customer service.
- Is compassionate, patient and treats everyone with dignity and respect.
- Loves organising, planning and keeping things running smoothly.
- Can confidently juggle multiple tasks and priorities.
- Is a great communicator with excellent written and verbal skills.
- Has strong IT and administrative skills.
- Works well independently but also enjoys being part of a supportive team.
- Stays calm under pressure and enjoys problem-solving.
- Understands the importance of confidentiality and professionalism.
It would be a bonus if you have:
- Experience in a healthcare, GP practice or NHS setting.
- Knowledge of SystmOne (TPP).
- An understanding of community services or personalised care.
Don't worry if you don't have experience in every area, we value attitude, enthusiasm and a willingness to learn.
Why join us?
At The Leith Hill Practice, you'll be joining a welcoming, supportive team where your contribution genuinely matters. We believe in developing our people, supporting learning and creating an environment where everyone feels valued.
In return, you'll enjoy:
- A varied and rewarding role where you can make a real difference.
- A friendly and supportive team environment.
- Opportunities for learning, training and professional development.
- The chance to build strong relationships with patients and colleagues.
- A role where no two days are the same.
Essential requirements
- Excellent communication and organisational skills.
- Experience in a busy administrative or customer-facing role.
- Strong IT skills.
- Ability to manage competing priorities and use your own initiative.
- A caring, positive and professional approach.
- Full UK driving licence and access to a vehicle.
Pay: From £14.52 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Store discount
Work Location: In person
