About Us
Barden FM is a specialist facilities management provider delivering maintenance, compliance and project services across some of the UK’s busiest airports, railway stations and transport hubs.
With over 25 years of experience, we support high-profile clients operating in complex, security-sensitive environments where service continuity, safety and compliance are critical.
Our teams provide planned and reactive maintenance, project installations and statutory compliance services across retail, catering, commercial and operational facilities.
Due to continued growth, we are looking for an experienced Contracts Manager to join our team and help deliver exceptional service to our clients.
The Role
As a Contracts Manager, you will be responsible for the successful delivery of multiple facilities management contracts across airport, airside and transport hub environments.
You will act as the key point of contact for your customers, ensuring excellent service delivery while identifying opportunities for continuous improvement and contract growth.
Key Responsibilities
· Build and maintain strong relationships with clients and key stakeholders.
· Ensure contracts are delivered in line with agreed KPIs and SLAs.
· Coordinate engineers, supervisors and subcontractors.
· Act as the main escalation point for customer issues.
· Prepare quotations, variations and additional works proposals.
· Monitor contract performance, profitability and service quality.
· Support planning, scheduling and timely invoicing.
· Ensure compliance with health and safety legislation and company procedures.
· Maintain accurate documentation and reporting.
· Identify opportunities to improve services and develop existing contracts.
About You
· Previous experience in a Contracts Manager, Account Manager or Senior FM role.
· Experience within Facilities Management, Building Services or Maintenance environments.
· Strong customer relationship and stakeholder management skills.
· Commercial awareness and budget management experience.
· Knowledge of health and safety and statutory compliance requirements.
· Experience managing subcontractors and service delivery teams.
· Good IT skills and experience with CAFM systems.
· Full UK Driving Licence.
What We Offer
· Competitive salary based on experience.
· Company pension scheme.
· Death in Service Benefit
· Medicash Employee Assistance Programme.
· Mobile phone and laptop.
· Ongoing training and development.
· Career progression opportunities.
· Supportive and professional working environment.
Pay: £35,000.00-£42,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Work Location: In person
