Overview
We are seeking a highly organised and customer-focused Customer Support Administrator to join our team. This role involves providing exceptional administrative support to our customer service operations, ensuring smooth communication and efficient handling of client enquiries. The ideal candidate will possess strong IT and organisational skills, with experience in sales administration and customer service. This paid position offers an excellent opportunity to develop your career within a dynamic organisation, contributing to delivering outstanding support to our clients.
Responsibilities
- Manage customer enquiries via phone, email, and CRM software, ensuring prompt and professional responses
- Maintain accurate records of customer interactions and transactions using Microsoft Excel and CRM systems
- Assist with sales administration tasks, including processing orders and updating client information
- Prepare reports and presentations using Microsoft Word, PowerPoint, and Outlook to support team activities
- Coordinate with internal departments to resolve customer issues efficiently
- Organise schedules, appointments, and follow-up activities to ensure timely responses
- Support the team with general administrative duties such as filing, data entry, and document management
- Ensure compliance with organisational policies and procedures in all customer interactions
Experience
- Proven experience in administrative roles, ideally within customer support or sales administration
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software
- Experience with Sage or similar accounting/ERP systems is advantageous
- Strong communication skills in English, both written and verbal
- Demonstrated ability to manage time effectively and prioritise tasks in a fast-paced environment
- Good IT literacy with the ability to adapt quickly to new software tools
- Organisational skills with attention to detail and accuracy in data management
- Previous experience in customer service roles is desirable but not essential; training will be provided for specific systems used
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Bereavement leave
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
