Overview
Working closely with operational leaders, the postholder will manage a broad range of employee relations matters including absence management, disciplinary, grievance, capability, safeguarding-related employment issues, and organisational change within a fast-paced care environment.
Key Responsibilities
- Lead and manage a high volume of complex employee relations cases from initial advice through to resolution.
- Advise managers on disciplinary, grievance, capability, sickness absence, safeguarding, and performance matters.
- Support formal hearings and meetings, including preparation of documentation and outcome recommendations.
- Ensure all casework is managed consistently, fairly, and in line with employment legislation, organisational policy, and best practice.
- Provide risk-based advice on sensitive and complex workforce issues.
- Support managers with probation reviews, conduct concerns, and workforce investigations.
- Monitor case trends and provide insight to support proactive workforce interventions.
Partnership & Operational Support
- Act as a trusted Employee Relations Advisor to managers across Select Lifestyles services.
- Build strong working relationships with operational leaders to support workforce performance and service delivery.
- Coach and upskill managers in people management and employee relations practices.
- Support workforce planning, restructures, consultations, and organisational change processes where required.
- Produce regular employee relations data, reports, and trend analysis to inform senior leaders and support strategic workforce decisions.
Compliance & Safeguarding
- Ensure HR practices align with safeguarding principles and safer workforce requirements within care services.
- Support compliance with employment law, CQC expectations, and local authority policies where applicable.
- Maintain accurate records and case documentation in line with GDPR and confidentiality requirements.
People & Culture
- Promote a positive, inclusive, and values-led working culture.
- Support initiatives that improve employee wellbeing, engagement, retention, and attendance.
- Contribute to continuous improvement within HR processes and systems.
Person Specification
Essential Criteria
- Significant experience managing complex employee relations casework in a fast-paced environment.
- Experience supporting managers within Adult Social Care, healthcare, local government, or other regulated services.
- Strong working knowledge of UK employment law and HR best practice.
- Experience handling high-volume caseloads independently.
- Experience advising on absence management, disciplinary, grievance, and capability matters.
- CIPD Level 5 or relevant experience.
· Ability to travel across Select Lifestyles services within the West Midlands as required
· Confidence advising on suspension, redeployment, and risk‑management decisions.
· Strong written skills for complex outcome letters and reports.
· Experience working with HRIS and case management tools.
Essential Skills
- Excellent interpersonal and influencing skills.
- Ability to build credibility with managers and stakeholders.
- Strong investigation, and problem-solving abilities.
- Resilient and able to manage competing priorities effectively.
- Ability to handle sensitive situations with professionalism and discretion.
Desirable
- Understanding of safeguarding and workforce compliance in care settings.
- Experience supporting organisational change and restructures, including TUPE
This role provides an excellent platform for individuals passionate about human resources and organisational development to make a meaningful impact within a dynamic organisation.
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Free parking
- On-site parking
- Store discount
Work Location: In person
