Cardiff Cold Store | Permanent | Full-time | Monday to Friday, 40 hours per week
Join Wales’ leading temperature-controlled warehousing and distribution group
Wild Water Group is Wales’ leading provider of temperature-controlled warehousing and distribution services, with a cold store network spanning South Wales and England. We are looking for an experienced Customer Service Administrator to join our busy Cardiff team in an exciting permanent role.
About the role
This is a varied and customer-focused role supporting the smooth coordination of our operations. You will be a key point of contact for internal teams, customers, visitors and suppliers, helping to keep day-to-day administration organised, accurate and professional.
What you’ll be doing
- Taking bookings for deliveries and collections.
- Handling incoming and outgoing emails, telephone calls and post.
- Welcoming visitors to the Cardiff site, arranging refreshments where required and ensuring visitor procedures are followed.
- Booking travel and accommodation in line with the Expenses Policy, referring to the Operations Director where needed.
- Ordering warehouse, office and general supplies.
- Managing workwear stock levels across all sites, processing requests and ensuring sufficient availability.
- Maintaining accurate, well-presented records and ensuring documents are scanned and filed correctly.
- Overseeing the Reception area so it remains presentable, welcoming and professional.
- Supporting ad-hoc administrative tasks as requested by management.
- Taking responsibility for your own health and safety and that of others.
- Maintaining confidentiality, data protection standards and compliance with Group policies and procedures at all times.
The role may evolve over time to reflect the changing needs of the Group, so a flexible and positive approach will be important.
About you
We are looking for someone who is customer-focused, organised and confident working in a busy environment. You will enjoy solving problems, communicating clearly and supporting colleagues and customers with a professional, helpful approach.
- A proactive approach to problem solving.
- The ability to manage competing demands and prioritise effectively.
- Good critical thinking and analytical skills.
- Excellent communication, networking and facilitation skills.
- A positive approach to new tasks, projects and changing priorities.
What we’re looking for
- Strong numeracy, literacy and digital skills.
- Previous customer service experience.
- Experience in business administration, including supporting accounts or operational teams.
- Confidence using office systems and maintaining accurate records.
- A full and valid driving licence with use of a vehicle is desirable, but not essential.
Why join us?
- Join an established and growing business with a strong operational network.
- Work as part of a supportive, busy and professional team.
- Enjoy a varied role where no two days are the same.
- Build your skills and experience within a fast-paced logistics and warehousing environment.
Ready to apply?
If you are an organised, approachable and customer-focused administrator looking for your next opportunity, we would love to hear from you. Wild Water Group is committed to fair and inclusive recruitment and welcomes applications from candidates with the right skills and experience for the role.
Job Types: Permanent, Full-time
Pay: £26,436.80 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
