Job Overview
We are seeking a dedicated Workshop Controller / Parts Advisor to join our dynamic team. This role involves managing workshop operations efficiently while providing exceptional customer service. The successful candidate will act as a key point of contact for clients and internal teams, ensuring smooth workflow and accurate parts management. The position offers an excellent opportunity for individuals with strong organisational skills and a passion for automotive to develop their career within a professional environment.
Responsibilities
- Oversee daily workshop activities, ensuring timely completion of tasks and optimal utilisation of resources
- Coordinate with technicians to schedule repairs and maintenance work effectively
- Manage parts inventory, ensuring availability of necessary components and ordering stock as required
- Provide expert advice to customers regarding parts and services, maintaining high levels of customer satisfaction
- Maintain accurate records of work orders, parts, and service history using Microsoft Excel or other relevant software
- Communicate clearly with clients via phone and face-to-face, demonstrating excellent phone etiquette and communication skills
- Assist with maintenance tasks around the workshop to uphold safety standards and operational efficiency
- Organise workflow schedules to optimise productivity and minimise downtime
Skills
- Strong communication skills, both verbal and written, with an emphasis on professional phone etiquette
- Organisational skills to manage multiple tasks efficiently in a fast-paced environment
- Knowledge of vehicle maintenance or workshop operations is advantageous
- Ability to prioritise tasks, demonstrate attention to detail, and maintain organisation under pressure
- Good interpersonal skills to liaise confidently with customers, suppliers, and team members
This role is ideal for motivated individuals who thrive in organised environments and possess excellent communication abilities. The position offers a rewarding opportunity to contribute significantly to workshop operations while developing valuable skills within the automotive industry.
Pay: From £32,000.00 per year
Job Types: Full-time, Permanent
Pay: From £32,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
