About us
Hexpress Healthcare is a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries around the world, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, which allows our customers to safely order and receive medication from the comfort of their homes. Join us at Hexpress Healthcare Ltd and be a part of a dynamic and forward thinking organisation that is committed to making a positive impact on healthcare, enhancing patient experiences, and shaping the future of the industry. Together, we can drive healthcare forward with passion, dedication and a shared vision for a healthier world.
We’re looking for a Junior German UX Content Designer to help us create clear, useful and patient-friendly digital experiences for our German-speaking customers.
This role sits at the intersection of content, UX and healthcare. You’ll help turn complex medical and healthcare information into communication that patients can easily understand, while also looking at the wider user journey and identifying opportunities to make our digital experience clearer, simpler and more intuitive.
You’ll work closely with content, design, medical, development, marketing and other teams, so this is a great role for someone who enjoys collaborating, asking questions and finding practical ways to improve the customer experience.
The role
You’ll help shape the content and user experience across our German-language websites and digital journeys.
You should be able to look at a patient journey from the user's perspective and ask: Is this clear? Does the user know what to do next? Is the information easy to understand? Are we making this more complicated than it needs to be?
You’ll combine strong German writing skills with an understanding of UX principles, healthcare communication and user behaviour. You’ll use data, research and feedback to identify opportunities for improvement and work with relevant teams to turn those insights into better experiences.
Key responsibilities
- UX Content & Copywriting: Create clear, concise and patient-friendly German content across websites, forms, questionnaires, emails and other digital touchpoints. Turn complex healthcare and medical information into language that is easy for patients to understand, while maintaining accuracy and appropriate terminology.
- UX Design & Prototyping: Design the experiences you write for, producing user flows, wireframes, prototypes and interface layouts for new and existing patient journeys. Make practical decisions about structure, hierarchy, navigation, forms, questionnaires and interaction patterns, and iterate based on user feedback and testing. Work within existing design systems and brand guidelines, and contribute to improving them.
- User Journey Optimisation: Review end-to-end patient journeys to identify friction, confusion and unnecessary complexity, and work with relevant teams to make the experience simpler, clearer and more intuitive.
- Research, Data & Testing: Use user feedback, research, analytics and testing to understand how users interact with our digital experiences, identify pain points and support decisions about what to improve.
- German Experience & Localisation: Ensure German-language content and user journeys feel natural, culturally appropriate and genuinely designed for German-speaking patients, rather than simply translated from English.
- Cross-Functional Collaboration: Work closely with content, design, medical, development, marketing and other teams to develop, review and improve digital experiences.
- Tools & Workflow: Use relevant UX, analytics, research, content and design tools to create, analyse and improve digital experiences efficiently.
What we’re looking for
- Native-level German, with excellent written communication skills
- Strong written communication skills in English
- An interest in healthcare and the ability to understand and communicate complex medical information clearly
- Understanding of UX writing, content design and/or user-centred design principles
- Ability to write for patients in a way that is clear, concise, reassuring and easy to understand
- Strong attention to detail and a natural instinct for clear communication
- Curious and analytical, with an interest in understanding why users behave in certain ways
- Comfortable using data, analytics, research or user feedback to inform decisions
- Familiarity with relevant UX, design, analytics, research or content tools
- Comfortable working collaboratively across multiple departments and incorporating feedback from different stakeholders
- Able to challenge existing content and processes constructively and suggest improvements
- Organised and able to manage multiple projects and priorities
- Comfortable working in a regulated healthcare environment, where accuracy and compliance are important
- Experience in healthcare, wellness, pharmaceuticals, regulated industries or another complex information environment is a bonus
How to apply
To apply, please submit your CV along with a short application text or cover letter explaining why you think you’d be a good fit for this role. Please also respond to the application questions included in the form.
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted regarding next steps.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Is German your native language?
- How many years of professional experience do you have in UX content, UX writing, content design or a closely related role?
- Are you able to commit to a hybrid working arrangement (4 days in office, 1 day remote)?
- Do you have the legal right to work in the UK?
Work Location: Hybrid remote in Croydon CR0 6AD
