Energy Specialist – Customer Operations
Outfox Energy | Leicester | Office-based
Be part of a better energy industry
The energy sector is changing — and customers deserve better.
At Outfox Energy, we believe energy should be clear, fair and transparent, and that great customer service means taking real responsibility for solving problems.
Energy can be complex, but helping customers understand it shouldn’t be.
We’re building a team of people who care about doing things properly — people who enjoy solving problems, thinking independently, and making life easier for customers.
If you like challenges, enjoy learning quickly, and want to work somewhere where your judgement and work ethic genuinely matter, we’d like to hear from you.
About the Role
As an Energy Specialist, you will play a key role in supporting our customers and helping them manage their energy accounts.
This is not a traditional call-centre role. Our Energy Specialists investigate issues, analyse account information, and work with customers to resolve problems relating to billing, energy usage and account management.
You will work across multiple systems and communication channels to ensure customers receive clear, accurate and timely support.
Most importantly, you will take ownership of customer issues, seeing them through from first contact to resolution.
In simple terms:
Your job is to take the problem away from the customer and resolve it properly.
What You’ll Be Doing
- Communicating with customers through phone, email and written correspondence
- Helping customers understand their energy bills, tariffs and usage
- Investigating account queries using internal systems and industry processes
- Resolving customer issues in a clear, fair and efficient manner
- Managing enquiries and requests through operational systems
- Working with colleagues across teams to resolve complex cases
- Ensuring all work complies with regulatory requirements and company policies
- Maintaining high standards of accuracy, professionalism and accountability
What We’re Looking For
We are looking for people who demonstrate:
Ownership
You take responsibility for solving problems rather than passing them on.
Clear communication
You can explain complex information in a way customers understand.
Attention to detail
In the energy industry, accuracy matters and small details can make a big difference.
Reliability and work ethic
You take pride in your work, show up prepared, and maintain professional standards.
Problem-solving mindset
You enjoy analysing situations and identifying practical solutions.
Resilience
You remain calm and professional when dealing with challenging situations.
This Role Might Not Be Right For You If
We want to be transparent about expectations.
This role may not suit you if:
- you prefer very repetitive work with little problem-solving
- you find it difficult to take ownership of complex customer issues
- you are uncomfortable working in a regulated environment where accuracy matters
- you prefer strict scripts rather than thinking independently
Our Energy Specialists are trusted to think, investigate and resolve problems properly.
Experience That May Be Helpful
We welcome candidates from a range of backgrounds. Experience in the following areas can be beneficial:
- Customer service or customer support roles
- Contact centres or customer operations teams
- Energy, utilities, telecommunications or regulated industries
- Administrative or operational roles requiring strong attention to detail
More important than specific experience is your attitude, reliability and willingness to learn.
Working With Us
Outfox Energy is a place where people are encouraged to learn quickly, take responsibility and improve how we work.
We believe great customer service happens when people are trusted to think independently and take ownership of their work.
The role can be demanding at times, but it offers the opportunity to build valuable expertise in a fast-moving and highly regulated industry.
How to Apply
If you are motivated, curious and want to help improve how energy companies support their customers, we would love to hear from you.
Please include a short cover letter explaining:
- Why this role interests you
- An example of a problem you solved for a customer, colleague or employer
We’re not looking for perfect applications.
We are looking for people who care about doing good work and taking responsibility.
Everything else can be taught.
Use of Artificial Intelligence in the Recruitment Process
To help us manage applications efficiently, Outfox Energy may use artificial intelligence (AI) tools during certain stages of the recruitment process, such as reviewing applications, analysing CVs, or assessing written responses.
These tools are used only to support our recruitment team and do not replace human judgement. All final hiring decisions are made by people.
We also ask applicants to submit genuine and authentic applications written in their own words. Applications that appear to be fully generated by AI or heavily edited using AI tools may not be considered.
This is not because we expect perfection. In fact, we value honesty, individuality and real effort far more than polished language.
Submitting your own work allows us to better understand your current skills and communication style. This helps us support successful applicants more effectively by tailoring training and development to their needs.
AI-generated applications can misrepresent a candidate’s actual capabilities and may unintentionally set applicants up for difficulty once they begin the role.
If you would like more information about how your data is processed during recruitment, please contact us.
Pay: £26,500.00-£28,000.00 per year
Work Location: In person
