About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview:
We’re seeking a proactive Digital Product Manager with extensive experience in customer-facing platforms, ideally in Healthcare or Insurance. You’ll lead the strategy and roadmap for our Member Portal, working with stakeholders and data to drive improvements that enhance member self-service, satisfaction and operational efficiency. This high-visibility role involves shaping product vision, influencing across teams and mentoring squads to foster innovation and continuous value delivery.
Key responsibilities:
- Develop and communicate a clear product vision aligned with business objectives and customer needs, translating it into actionable strategies.
- Lead the entire product lifecycle from discovery to delivery, with a focus on outcomes and continuous improvement.
- Analyse processes and performance data to identify opportunities for automation, innovation and efficiency.
- Drive initiatives to enhance customer experience, operational efficiency and digital self-service for members.
- Collaborate with cross-functional teams and senior leadership to deliver scalable, user-focused solutions and influence organisational change.
- Mentor Product Owners, supporting their development in stakeholder engagement, backlog management and story creation.
- Establish and monitor KPIs and success metrics to measure impact and inform ongoing enhancements.
- Manage risks, dependencies, and stakeholder alignment to ensure smooth delivery and foster a customer-centric culture.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients / suppliers or attending industry events.
Your skills & experience:
- Experience managing customer facing portals, with specific expertise in growing customer’s ability to comprehend, change and request new elements.
- Strong ability to lead discovery efforts through stakeholder interviews, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities.
- Strategic thinker with a strong grasp of how member journeys evolve and overall business performance, customer satisfaction and cost management.
- Demonstrated success in leading cross-functional teams, including product, engineering, design (UCD) and operations, fostering a collaborative and iterative development driven culture.
- Expert in agile practices, customer-centric design and delivering iterative value at scale.
- Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change.
- Experience navigating regulated environments such as financial services or insurance.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to Apply:
To apply, click the ‘Apply Now’ button, then log in or create a profile to submit your CV. We are proud to be an Equal Opportunities Employer—discriminating against employees or potential employees based on protected characteristics is not tolerated. If you require accommodations during the application or interview process due to a long-term condition or disability, please contact [email protected] for support.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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