Assistant Administrator (Child Trust Fund / Financial Services)
Join our Member Services Team!
At Sheffield Mutual, we’re proud of the personal service we provide to our members. We’re looking for a Child Trust Fund Administrator to join our friendly Member Services Team, helping us support our Child Trust Fund account holders and their families.
You’ll be part of a supportive team that works together to deliver excellent service and maintain high standards. Full training will be provided, giving you the knowledge and confidence to succeed in the role.
What you’ll be doing
You’ll support the day-to-day administration of our Child Trust Fund accounts, helping ensure records are maintained accurately and members receive timely and professional service.
Your responsibilities will include:
- Processing and updating account information.
- Scanning and filing documents.
- Responding to enquiries by email, telephone and letter.
- Maintaining accurate records and databases.
- Preparing and issuing member communications.
- Supporting regulatory and compliance requirements.
- Assisting colleagues with wider administrative tasks when required.
About You
We’re looking for someone who:
- Has good attention to detail and takes pride in producing accurate work.
- Is organised and able to manage routine tasks effectively.
- Has good written and verbal communication skills.
- Is comfortable using Microsoft Office and learning new systems.
- Enjoys working as part of a team.
- Has a positive attitude and willingness to learn.
- Previous administrative experience is helpful but not essential.
Why this role matters
This role would suit someone who enjoys organised, detail-focused work, takes pride in accuracy and likes being part of a supportive team. You’ll play an important role in helping us look after thousands of Child Trust Fund accounts and ensure young savers receive the service they deserve.
Why join Sheffield Mutual?
As a mutual, we’re here for the benefit of our members. We pride ourselves on providing a personal, friendly service and creating a supportive working environment where colleagues can learn, develop and contribute to our success.
If you’re looking for an opportunity to be part of a great team, build your skills and make a genuine difference to our members, we’d love to hear from you.
Package and Benefits :
- Salary banding £20,000-£23,200 per annum based on National Living Wage
- Performance-based annual discretionary bonus upto £1500 FTE
- Annual training bonus award of £500
- Discretionary Christmas bonus
- Supportive and inclusive work environment, every member of our team is valued and a key part of our success
- Full time hours are 35 hours per week (Monday to Friday) with an hour for lunch
- This role is predominantly on site in our office , however we are currently trialling hybrid arrangements and aim to offer this following successful probation periods.
- Death in service benefit
- 22 days plus all statutory bank holidays. Increasing to 27 days following 2 years’ service.
- Additional discretionary 3 days holiday for Christmas closure
- Free on-site parking
- Medicash Cash Plan for all / Bupa cover offered additional after 5 years service
- Company pension –6% of salary
- Flu jabs (optional)
- Social and events calendar
- Free tea, coffee and fresh fruit
- Company pension
- Cycle to work scheme
- Enhanced sick pay
We are dedicated to providing a diverse and inclusive workplace and encourage everyone to apply for roles within our society – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. If you require any adjustments to the interview process, please speak to us and we will ensure we make any suitable adjustments.
If you wish to discuss the role in more detail or have any questions prior to application please email [email protected] or [email protected].
Pay: £20,500.00-£23,200.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
