Client Delivery Manager - 3 days on-site, Manchester
About Finova
Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.
Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.
Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.
For Lenders
Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.
Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.
About the Role:
Reporting directly to the Implementation Director, the Client Delivery Manager sits within Finova's Delivery function at the intersection of delivery excellence, customer success, and commercial outcomes. In this role, you will own the end-to-end delivery lifecycle and ongoing operational success for a portfolio of key financial client accounts spanning onboarding, implementation, enhancement projects, and in-life services.
Acting as the primary point of contact for your clients, you will build trusted partnerships up to the C-suite level while leading internal cross-functional teams to execute platform deployments effectively. Your key purpose is to maintain strong delivery governance, foster client satisfaction and NPS, identify commercial expansion opportunities, and align client roadmaps with Finova's strategic vision.
About you:
Enterprise Software & FinTech Experience: Proven track record managing complex software implementations end-to-end within a software vendor or enterprise SaaS business, with explicit domain experience in financial services or banking (mortgage platform expertise is highly desirable).
Portfolio & C-Suite Relationship Management: Demonstrated success managing a portfolio of enterprise customer accounts, with experience building trusted partnerships up to the executive/C-suite level.
SaaS Delivery Governance & Frameworks: Deep operational understanding of SaaS/enterprise platform delivery models and strong practical mastery of both Agile and Waterfall delivery methodologies.
Commercial Acumen & Upsell Management: Strong commercial awareness with a track record of supporting account growth, including cross-sell, upsell, and contract renewals in partnership with Sales and Product teams.
Executive Presence & Stakeholder Alignment: Outstanding communication skills with the confidence to present progress, risks, and options to senior stakeholders, set clear expectations, and challenge constructively when needed.
End-to-End Planning & Financial Control: Proven ability to lead cross-functional teams, manage delivery plans, map dependencies, handle risk mitigation, and oversee portfolio financial governance (including accurate invoicing).
What will you be doing?
End-to-End Delivery Ownership: Lead the complete delivery lifecycle for a portfolio of key client accounts, steering implementations, platform enhancements, and in-life services from initial onboarding through go-live.
Executive Partnership & Account Advocacy: Act as the primary, trusted point of contact for client C-suite and senior stakeholders, establishing a collaborative "one-team" culture between Finova and customer teams to drive high NPS and satisfaction.
Cross-Functional Team Orchestration: Direct internal multidisciplinary teams (Engineering, Product, Testing, and Consulting) to build comprehensive delivery plans, establish accurate cost estimates, and align resource scheduling.
Delivery Governance & Risk Control: Establish and enforce robust governance structures, tracking project milestones, managing complex cross-stream dependencies, and proactively resolving commercially sensitive risks.
Commercial Growth & Roadmap Strategy: Identify cross-sell, upsell, and contract renewal opportunities in partnership with Sales, directly influencing client technology roadmaps to align with Finova’s product strategy.
Portfolio Financial Oversight: Maintain strict financial governance across customer accounts, overseeing accurate invoicing, budget tracking, and profitability reporting for senior leadership.
Practice Evolution: Contribute directly to the continuous improvement of Finova’s delivery methodology, refining tools, frameworks, and operational standards to elevate client delivery performance company-wide.
What We Offer:
Hybrid working ️
We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.
Private medical insurance ️
Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
Life assurance & income protection
We provide life assurance and income protection to give you peace of mind for the future
Family friendly policies
Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
Work from anywhere
Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
Flexible holiday package ️
Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
Company pension scheme
With salary exchange, you save on tax and can build a secure future.
Employee assistance programme
We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
Electric car scheme
Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
Health cash plan
Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
Gym discounts ️
Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
Perks that matter
We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.
Equal Opportunity Statement
We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.
