Member Engagement Manager (South-West)
Full time | Permanent | Home-based
Salary: £38,000 - £40,000 (depending on experience, skills & qualifications) plus car allowance
Are you motivated by building trusted relationships, strengthening member engagement, and helping organisations maximise the value of their membership?
We are looking for a positive, proactive and enthusiastic Member Engagement Manager to build and strengthen relationships with members, prospective members and industry stakeholders across the South-West region, including growers, retailers, manufacturers/suppliers and associates. In this role, you will support membership growth and retention, promote Horticultural Trades Association (HTA) products and services, and ensure members receive a high-quality experience that helps them get the most from their membership.
Why join us?
· This is a hugely exciting time for the sector and for the HTA. Gardens and managed green spaces and landscapes have never been more important to the UK – for the economy, for the environment and for the nation’s well-being. As the industry continues to evolve, the HTA is evolving too, ensuring we continue to meet the changing needs of our membership and the wider sector.
· This is a rare opportunity to play a key role within a highly respected national membership organisation. Working closely with members across the South-West, you'll build meaningful relationships, ensure members' voices are heard, and contribute to the development of our services and support.
· A role where your ideas, initiative and enthusiasm will truly matter. You'll have the opportunity to make a visible impact and help shape the future direction of the HTA.
We are committed to creating an environment where you can develop your skills, grow your career, and make a genuine difference.
What we can offer you
· A meaningful role where you'll have the autonomy to take ownership, contribute ideas and help shape improvements
· A competitive salary and generous benefits package, including 30 days' annual leave plus bank holidays, bonus plan, pension, health cash plan, life assurance, employee discount scheme, employee assistance programme, cycle to work and electric vehicle schemes, and free on-site parking with EV charging facilities
· A comprehensive induction programme, providing structured support and training
· Access to ongoing learning and development opportunities to help you build your skills, broaden your experience, and grow your career at the HTA
· Support and coaching from experienced and approachable managers who are invested in helping you succeed
· Work alongside passionate and knowledgeable colleagues who are committed to delivering excellent outcomes for our members
About the HTA
The HTA has 1,350 members, including garden retailers, growers, landscapers, and suppliers to the garden industry. The HTA lobbies and campaigns for its members within the horticulture industry and has an excellent reputation. We provide our members with the opportunity to learn, innovate, and network with others in the industry.
We have an effective political lobbying team working to enable the best conditions for our members to flourish across the UK and our research and insights team provide impactful data to help our members run productive and resilient businesses.
We have been running the National Garden Gift scheme since 1962. These garden gift cards can be bought and redeemed at HTA garden centre members sites throughout the UK and can also be purchased online and in some supermarket gift card malls. It is the biggest garden gift card scheme in the country – locking in around £40 million of consumer spend to horticulture and our members’ businesses.
We recognise the challenges our members face in the current environment, and we work tirelessly to support them through the provision of a range of tailored products and services, aimed at addressing their needs.
Our culture
Our culture is built on our values of being Member Focused, Collaborative & Inclusive, Trusted, and Innovative. We put our members at the heart of everything we do, ensuring their needs and aspirations guide our decisions and actions. We foster a collaborative and inclusive environment where every team member’s voice is valued, and diverse perspectives drive creativity and success. Trust is central to our relationships, both internally and externally, and we are committed to acting with integrity and transparency in all that we do. We embrace innovation, continuously seeking new ways to improve and push boundaries, ensuring that we stay ahead of the curve in delivering exceptional service and results. If you’re looking for a workplace where these values are lived every day, and where you can make a real impact, we’d love for you to join us.
What you’ll be doing
As Member Engagement Manager, you’ll support membership recruitment, retention and engagement across the South-West region. You'll gather member insight, identify opportunities to enhance the member experience, promote HTA products and services, and represent the HTA at industry meetings and events.
This is a home-based role, but you will be required to visit our office in Chilton, Oxfordshire for regular in-person collaboration with colleagues. This role requires regular travel to member and prospective member sites within the South-West region.
Key responsibilities:
· Deliver membership recruitment and retention targets by engaging with prospective, new, existing and at-risk members.
· Aligning with the organisation’s objectives, develop and deliver a comprehensive regional engagement plan in the South-West.
· Promote all HTA products, services, events, preferred partner opportunities and sponsorship to members and relevant stakeholders to ensure maximum benefit from their membership.
· Work with the HTA Services team to ensure effective processing of member queries.
· Gather member insight and recommend improvements which enhance the membership experience.
· Represent the HTA at meetings, committees, conferences and industry events.
· Champion our gifting engagement scheme, helping members with sales performance, and act as the first point of contact for regional member queries, ensuring prompt resolution.
· Build strong relationships across HTA teams to ensure a seamless member experience, maintaining accurate records and CRM updates, and providing reports and updates to internal stakeholders as required.
· Support the creation of the preferred partner and event sales budget.
For full details on the role and responsibilities, please read the Role Profile on the HTA Vacancies page.
What you’ll bring
To be successful in this role, you'll be a confident relationship-builder who enjoys meeting people, understanding their needs and helping them get the most value from the services and support available to them. Commercially aware, proactive and organised, you'll be comfortable working independently while building effective relationships both internally and externally.
Essential Experience, Qualifications & Skills
· Knowledge/experience of the environmental horticulture industry and an understanding of the challenges and opportunities facing businesses within the sector
· Experience in a customer-facing, account management or similar role involving business development, stakeholder engagement and relationship management
· Proven ability to build and maintain strong relationships with stakeholders across organisations of varying sizes and levels of seniority.
· Strong communication, influencing and networking skills, with the confidence to represent an organisation externally
· A customer-focused approach, with a track record of delivering excellent service and identifying opportunities to increase engagement and retention
· Strong organisational and time-management skills, with the ability to manage multiple priorities and work autonomously
· Proactive and self-motivated, with the ability to take ownership and see tasks through to completion
· Strong administrative and IT skills, including Microsoft Office and experience maintaining accurate records or CRM systems
· Willingness to travel regularly across the South-West region, including occasional overnight stays
· Full UK driving licence and access to your own vehicle for business travel
Desirable Experience, Qualifications & Skills
· Experience working towards recruitment, retention, sales or business development targets
· Experience working within a trade association, membership organisation or similarly relationship-focused environment
· An enthusiasm for horticulture, gardens, gardening and the positive impact of green spaces.
Personal Attributes
· Positive, professional and approachable
· Able to quickly establish credibility and trust
· Resilient, adaptable and comfortable working in a changing environment
· Collaborative and supportive, with a strong team ethos
· Confident working independently while remaining connected to colleagues and stakeholders
How to apply
Please send your CV and a brief cover letter to [email protected]. The application deadline is 31st July 2026, but we may close the vacancy sooner if we identify and appoint a strong candidate. Applications will be reviewed on a rolling basis and so you are encouraged to apply early.
The HTA is committed to embedding diversity, equity and inclusion into our culture and our talent processes. We believe in creating a workplace where our people are treated with dignity and respect, a workplace free of barriers or discrimination. We will make accommodations upon request for candidates wherever needed and practical throughout the hiring process.
All applicants must have the right to work in the UK.
No agencies please.
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home
Application question(s):
- Confirm that you have a full UK driving licence and access to a vehicle?
- Happy to travel on a regular basis throughout the South-West region visiting members and prospective members?
- You have the right to work in the UK without sponsorship?
Work Location: Remote
