About Us
We are a well-established commercial kitchen equipment company providing planned maintenance, breakdown repairs and installation & sales services to a wide range of customers across the hospitality, catering and food service industries.
Due to continued growth, we are looking for an experienced and highly organised Service Manager to oversee the day-to-day operations of our engineering team.
The Role
As Service Manager, you will be responsible for ensuring our team of field engineers operates efficiently while delivering excellent customer service. You will coordinate engineer schedules, manage workloads, review completed jobs, prepare quotations, order parts and support the smooth running of our service department.
This is an office-based role that requires excellent organisational skills, strong communication and the ability to prioritise multiple tasks in a fast-paced environment.
Key Responsibilities
- Manage the daily scheduling and allocation of work for a team of field service engineers.
- Monitor engineer workloads and maximise productivity.
- Review engineer's paperwork, service reports and job completion records for accuracy.
- Prepare quotations for repairs, replacement parts and additional works.
- Order parts and liaise with suppliers to ensure timely delivery.
- Monitor outstanding jobs and ensure work is completed efficiently.
- Communicate with customers regarding appointments, repairs and quotations.
- Work closely with engineers to resolve technical and operational issues.
- Ensure service levels and customer expectations are consistently met.
- Maintain accurate records within the company's service management system.
- Identify opportunities to improve processes and efficiency within the service department.
- Support the Directors with the day-to-day management of the service operation.
About You
The ideal candidate will have:
- Previous experience in a Service Manager, Service Coordinator or Operations role.
- Experience managing field engineers or mobile service teams.
- Excellent planning and organisational skills.
- Strong administrative and IT skills.
- Experience preparing quotations and ordering parts.
- The ability to prioritise workloads in a busy environment.
- Excellent communication and customer service skills.
- A proactive and solutions-focused approach.
- A calm manner under pressure with strong attention to detail.
Desirable
- Experience within commercial catering equipment, refrigeration, HVAC, facilities management, mechanical engineering or a similar service industry.
- Technical understanding of commercial kitchen equipment.
What We Offer
- Competitive salary based on experience.
- Company pension.
- 28 days holiday including bank holidays.
- A friendly and supportive working environment.
- Opportunity to grow with an expanding business.
Pay: £38,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
