We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion
What You’ll Be Doing
- Handling inbound enquiries from legal professionals, local authorities, and social workers
- Providing accurate quotations and following up to maximise conversions
- Identifying opportunities to upsell and cross-sell services
- Delivering a high-quality, consultative customer experience
- Managing enquiries across phone, email, and chat
- Keeping accurate records using Salesforce CRM
- Resolving client queries efficiently, aiming for first-contact resolution
- Working collaboratively with internal teams to support client satisfaction
What We’re Looking For
- At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus)
- Strong communication skills and a professional, confident approach
- Commercial awareness and the ability to spot sales opportunities
- Excellent organisation and attention to detail
- Ability to multitask and work to targets in a fast-paced environment
- A positive attitude with the ability to stay calm under pressure
- Experience with CRM systems (Salesforce preferred) and Microsoft Office
What You’ll Get
- Hybrid working (mix of home and office)
- Competitive salary of circa £27,000
- Supportive team environment
- Pension scheme
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
