Company Description
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.
Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.
Job Description
What we are looking for here at Novotel Nottingham is someone who is enthusiastic to full fill our guest needs. Someone reliable and out-going so that tasks are complete, ensuring all guests have a memorable experience. Your role will come with various responsibilities which will make your department run smoothly.
Responsibilities
-
Welcoming guest with a warm greeting..
-
Taking beverage and food orders correctly ensuring all customers preferences are met.
-
Upselling items and promoting our loyalty scheme
-
Maintain a clean and tidy area in your section.
-
Helping other team members in different departments when needed.
-
Handle guest inquires and resolves any issues professionally.
Qualifications
Skills
-
Customer service
-
Food Hygiene and safety
-
Handling cash transactions
-
Communication
-
Time Management
-
Problem Solving
-
Active Listening
-
Multitasking
Additional Information
The Person:
Successful candidates for the position of Front of House Multi-Skilled Receptionist will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.
