Location: Rochdale (Nobilia UK Head Office)
Department: IT
Reports to: IT Director
Apprenticeship: Level 3 Digital Support Technician (ST0120)
Duration: 15–18 months
At Nobilia, we're passionate about innovation, quality and creating exceptional customer experiences. As Europe's largest kitchen manufacturer, we combine cutting-edge technology with industry-leading design to deliver inspiring living spaces across the world. Nobilia UK and Kutchenhaus continue to grow, and we're looking for a motivated and curious Digital & AI Support Technician Apprentice to join our IT team in Rochdale.
This is a fantastic opportunity for someone looking to start a career in IT, digital technologies and artificial intelligence, gaining hands-on experience while completing a nationally recognised Level 3 apprenticeship.
As our Digital & AI Support Technician Apprentice, you'll be the first point of contact for colleagues requiring IT support and will play an important role in helping the business adopt and maximise the benefits of digital and AI technologies.
Working alongside experienced IT professionals, you'll gain exposure to a wide range of technologies including Microsoft 365, Microsoft Intune, Entra ID, service management platforms and AI-powered tools such as Microsoft Copilot.
Providing first-line IT support for hardware, software and digital tool enquiries.
Supporting colleagues across our head office and showroom network with the effective use of approved AI tools and technologies.
Assisting with the setup, deployment and maintenance of laptops, mobile devices and user accounts.
Supporting employee onboarding and offboarding processes.
Creating and maintaining user guides, knowledge articles and IT documentation.
Monitoring IT systems and escalating incidents where required.
Working with third-party IT providers and helping track service performance.
Supporting digital transformation and AI implementation projects across the UK business.
Maintaining accurate records within our IT service management platform.
Applying information security best practices and supporting GDPR compliance.
Collaborating with colleagues in both the UK and Nobilia Group IT teams.
We're more interested in attitude, enthusiasm and potential than previous professional experience.
You'll ideally have:
GCSE English and Maths at Grade 4 (C) or above, or a willingness to achieve the required Functional Skills qualification.
An interest in technology, digital tools and AI.
Familiarity with Windows 10/11 and Microsoft 365 applications such as Word, Excel, Outlook and Teams.
Strong problem-solving skills and a logical approach to tasks.
Good written and verbal communication skills.
A willingness to learn and work within established processes.
A positive, professional and customer-focused approach.
Through your apprenticeship and day-to-day responsibilities, you'll develop skills in:
IT service support and troubleshooting.
Microsoft technologies and endpoint management.
Cyber security and data protection.
Digital communications and collaboration tools.
AI-assisted working practices and business applications.
Digital transformation project support.
In addition to a structured apprenticeship programme and ongoing support from experienced mentors, you'll benefit from:
Competitive apprentice salary.
25 days annual leave plus bank holidays.
Company pension scheme.
Employee assistance programme.
Career development and progression opportunities.
Exposure to cutting-edge digital and AI technologies.
On-the-job learning alongside experienced IT professionals.
Free onsite parking.
Staff discounts and employee benefits platform.
A collaborative and supportive working environment.
Opportunities to travel to UK showrooms and, on occasion, Germany as part of your professional development.
This is an exciting opportunity to join a globally recognised business at a time when digital innovation and AI are transforming the way we work. If you're passionate about technology, eager to learn and ready to begin a rewarding career in IT, we'd love to hear from you.
Apply today and start building your future with Nobilia UK.
