Join our Team at Hillyard House, County Down’s brand-new luxury guest inn. Our Team Members are the key to our success and make us who we are. Our customer journey is important to us and therefore, we're looking for someone with a positive can-do attitude, committed to ensuring we provide a 5* experience. Our aim is to create a fair, welcoming and enjoyable environment for our employees to work in and build rewarding careers.
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What We Can Offer You
- Training and Development programmes
- Personal Development Plans
- Fast-growing organisation with opportunities for growth
- Salary is reviewed annually based on departmental KPIs being met
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Key Duties & Responsibilities
- Providing a knowledgeable and friendly welcome to all guests whether in person or over the phone.
- Greeting and showing guests to their bedrooms, assisting with luggage, and being on hand to answer any guest queries about the hotel/local area.
- Providing ALL guests with friendly communication and efficient service throughout.
- Maintain a hygienic working environment in accordance with hygiene regulations and company standards.
- Ensuring that all Front of house areas are kept clean, and all equipment is cleaned in accordance with the cleaning schedule.
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access.
- Complying with any other tasks that are requested by management and any other reasonable requests made by the guest.
- Be fully competent in the correct procedure to follow in the event of an emergency.
- Raising maintenance requests and identifying general building maintenance, or hazard issues to the Line Manager.
- Handling and logging complaints professionally and compassionately, escalating them to the Line Manager for resolution.
- Reporting incidents and accidents to the Line Manager.
- Preparing and setting meeting & event spaces as and when necessary.
- Answering phone calls in a friendly professional manner.
- Flexibility in response to a wide range of internal and external requests.
- Taking card or cash payments for Reception.
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Person Specification
- Professional phone, email and personal communications manner with a passion for excellent service.
- Dependable, enthusiastic and works well within a team or independently.
- Organised, flexible and dedicated.
- A hands-on person with great people skills.
- Flexibility to work; days and nights, including weekends.
- Previous maintenance experience would be beneficial.
- Previous bar/reception experience would be beneficial.
Job Types: Full-time, Part-time, Permanent
Pay: £14.00-£16.00 per hour
