Kennedys is seeking an experienced and driven Senior Claims Handler to join our growing Financial Lines team. This fully remote role offers the opportunity to work on a diverse and complex caseload, with a particular focus on Professional Indemnity (PI) and Cyber claims.
You will play a key role in managing claims from notification through to resolution, providing strategic input, and delivering exceptional service to clients across a broad range of sectors.
Key Responsibilities
Handle a portfolio of complex insurance claims from notification through to resolution
Investigate, evaluate, and negotiate claims in line with policy terms and regulatory requirements
Liaise with clients, brokers, insurers, and legal teams to ensure effective claims handling
Provide technical guidance and support to junior team members
Maintain accurate and up-to-date records on all claims
Identify potential risks, trends, and opportunities for process improvement
Ensure compliance with FCA regulations and internal policies
About You
Proven experience as a Claims Handler, with significant exposure to complex or high-value claims
Strong knowledge of insurance principles and claims processes
Excellent negotiation, communication, and stakeholder management skills
Ability to work independently in a remote environment while maintaining high performance
Detail-oriented with strong analytical and problem-solving abilities
Experience mentoring or supporting junior staff is desirable
