As an Events Duty Team Lead, you will ensure the smooth running of events in a beautiful setting where community, conservation, compassion, and collaboration are at the heart of everything we do.
You will lead the events team outside of core operating hours to deliver our bar and catering hospitality services. This is a hands-on role, taking responsibility for supervising and motivating the team while overseeing front-of-house operations, customer safety, building security, and bar service during events.
Events are typically held at weekends, although we also host events during the week. This role primarily supports events taking place during evenings and outside of normal business hours.
You will lead by example to create a warm and welcoming experience for customers and event attendees. This is a busy, customer-facing role that would suit a driven, reliable professional with enthusiasm and a positive attitude. We would particularly welcome applications from individuals with experience in events, hospitality, or customer service.
Working Pattern
Shifts will be agreed in advance based on the seasonal schedule of weddings and events. Typically, you can expect between one and three shifts per week, with additional ad hoc shifts potentially available depending on event bookings.
Shifts vary throughout the week but are predominantly on Friday and Saturday evenings.
Example shifts:
- Friday: Birthday party, 5:00pm–12:30am
- Saturday: Wedding, 6:00pm–1:00am
Role-Specific Responsibilities
- Supervise the events and bar team, motivating and supporting team members before and during events.
- Work closely with the Enterprise Management Team to follow function sheets, briefing notes, and event timelines, ensuring events finish on schedule.
- Lead the team in delivering an efficient and high-quality bar and catering service.
- Provide exceptional customer service and create a welcoming, clean, and safe environment for all customers and guests.
- Support and train team members in the use of the till system, responsible alcohol service, and high standards of customer care.
- Ensure all event checklists, cleaning duties, and close-down procedures are completed.
- Act as the main point of contact during events for customers, contractors, suppliers, security personnel, and emergency services.
- Complete event debriefs and report on stock levels, takings, incidents, and customer complaints.
- Maintain organised, safe, and efficient bar storage areas and chillers.
- Ensure compliance with the premises licence and all relevant regulations.
- Handle customer complaints professionally and in accordance with company procedures.
- Respond appropriately to incidents, accidents, and emergencies.
- Ensure buildings, café and bar areas remain safe, clean, tidy, and presentable.
- Assist with event room setups, wedding preparations, bar preparation, and catering support.
- Complete daily and weekly checks relating to the kitchen, café, buildings, and equipment.
- Promote and uphold health and safety standards, following procedures and leading evacuations when required.
- Carry out key-holder duties, including opening and securing buildings in accordance with organisational procedures.
- Support the Café Manager and Event Manager as required.
What We're Looking For
Essential
- Ability to lead effectively under pressure in a fast-paced, customer-focused environment.
- Previous experience in events, weddings, bar service, hospitality, or a similar setting.
- Excellent interpersonal and customer service skills.
- Confidence communicating with a wide range of people in an approachable and empathetic manner.
- Strong attention to detail.
- Energetic, enthusiastic, and able to work well as part of a team.
- A practical approach to hands-on and physical tasks.
- Strong problem-solving skills and the ability to take initiative.
- Reliable, organised, and able to delegate tasks effectively.
- Flexible approach to work, including regular weekend and evening shifts.
- Commitment to our values and willingness to work within a cemetery environment.
- Good time management and organisational skills.
Desirable
- First Aid qualification.
- Training in responsible alcohol service and licensing requirements.
- Additional relevant health, safety, or compliance training.
What You'll Bring
Most importantly, you'll bring enthusiasm and a positive attitude. You will enjoy working with people and creating memorable experiences for visitors and event attendees.
You will share our appreciation for nature, conservation, heritage, and community, and be excited by the opportunity to work in a unique and meaningful environment. You'll thrive in a lively workplace, demonstrate resilience in day-to-day operations, and enjoy the variety that comes with supporting a diverse programme of events.
Application Process
Please send the following to [email protected]:
- Your CV
- A covering letter (maximum two pages) outlining your suitability for the role, or a video of up to three minutes explaining why you would be a good fit
- A completed Arnos Vale Cemetery Trust Equality and Diversity Monitoring Form
If you would like more information about the role, please contact Sophie at [email protected] to arrange an informal discussion.
Recruitment Policy
Arnos Vale is an Equal Opportunities employer and actively welcomes applications from people of all backgrounds and communities.
We recommend that you read the job description and person specification carefully and clearly demonstrate how you meet the essential criteria, as this will form the basis for shortlisting candidates for interview.
We are committed to making reasonable adjustments throughout the recruitment process for candidates with disabilities or long-term health conditions. If you require any adjustments, additional support, or would like this document in an alternative format, please let us know and we will be happy to assist.
Pay: £13.20 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
