Job Overview
We are seeking a dynamic and proactive Customer Operations Co-ordinator to join our small friendly team! In this vital role, you will be the frontline ambassador for our customer service operations, ensuring seamless communication and efficient handling of customer inquiries across multiple channels. Your energetic approach and strong organizational skills will help foster positive relationships and contribute to the overall excellence of our customer experience. Love engaging with people, and possess a passion for problem-solving, this is the perfect opportunity to make a meaningful impact!
Duties
- Manage incoming customer communications via phone and email
- Perform accurate data entry to update customer records, order statuses, and service requests swiftly and precisely
- Maintain excellent phone etiquette during all interactions, demonstrating clarity, patience, and active listening skills
- Collaborate with cross-functional teams to resolve issues promptly while keeping customers informed at every step
Experience
- Proven experience in customer service or operations coordination within a fast-paced environment
- Strong communication skills both verbal and written
- Demonstrated data entry accuracy and attention to detail in managing customer information
- Confident using Microsoft Excel and Word.
- Excellent phone etiquette combined with active listening skills that foster trust and rapport with customers
- Ability to multitask efficiently while maintaining a positive attitude under pressure
Pay: From £40,000.00 per year
Benefits:
- Company pension
- Free parking
Work Location: In person
