About Flex By Grosvenor
Nestled in the heart of Mayfair and Belgravia, Flex By Grosvenor is where London's most forward thinking businesses, entrepreneurs and innovators choose to work. Our flexible office spaces are more than just a place to work - they're a thriving community built on exceptional service, meaningful connections, and a genuine passion for the art of hospitality.
We're looking for a Sales Coordinator to be the face and heartbeat of our member experience - someone who plays a crucial role in driving sales and ensuring a smooth customer experience as the first point of contact. While being hard-working and trustworthy, our Sales Coordinator can multitask, organise and prioritise sales enquiries.
The Role
Main Responsibilities:
Sales Lead Management & Reporting
- Respond to daily enquiries that are received through various channels i.e., Broker Platforms,
Website Enquiry forms, Direct Emails and telephone enquires based on agreed timelines.
- Maintain a database of leads, follow up on enquiries, and supporting the sales team to
convert leads into membership agreements.
- Ensure accurate and timely entry of sales-related data into the company's CRM systems.
- Assist in managing the sales pipeline, tracking progress, and populating reports for
management.
Sales and Client Acquisition
- Actively engage with potential clients to promote ‘Flex by Grosvenor’ office spaces and
services.
- Prepare and distribute sales proposals, contracts, and agreements to new membership
holders.
- Encourage sales by conducting viewings of meeting rooms and memberships, selling the
benefits of the space and the Club, and explaining the Members terms and maximising other
added value services.Client Relationship Management
- Engage with existing members, and potential new members to strengthen and increase
good customer relationships by understanding them and their business.
- Address customer enquiries, concerns, and requests promptly and professionally.
- Gather feedback from members and collaborate with the management team to enhance
services and improve customer experience.
Collaboration and Coordination
- Collaborate with other departments, such as operations and marketing, to align strategies
and initiatives.
- Coordinate with the operations team to ensure smooth onboarding of new members and
assist with space planning and set-up.
- Provide support to members with meaningful connections and networking opportunities.
Sales Strategy and Planning
- Assist in developing sales strategies and marketing campaigns to increase brand
awareness and attract new clients.
- Monitor industry trends, competitor activities, and market conditions to identify
opportunities for growth.
- Familiarisation with competing Clubs and services in the local area.
About You
You love people, and you love a good result. You're the kind of person who remembers what a prospect cares about, follows up before they have to ask, and makes every enquiry feel like it's the only one you're working on. You're persuasive, proactive, and persistent.
You're highly organised, able to juggle a busy pipeline without dropping the ball or losing the personal touch.
You're a natural connector. You can read what a prospect actually needs within the first few minutes of a conversation.
You know that great sales is really just great listening. You're the kind of person who can turn a first enquiry into a lasting membership, because you're genuinely curious about the person on the other end of it.
You get energy from people and momentum from progress. You're the kind of person who can turn a first enquiry into a lasting membership, because you build trust fast and follow through faster.
Why Join Us?
At Flex By Grosvenor, you'll be part of a driven team that genuinely cares about the quality of what we deliver. You'll work across some of London's most beautiful addresses, engage daily with an inspiring community of businesses and entrepreneurs, and have real ownership over the member experience.
This is a role for someone who wants to make their mark - where your initiative, creativity and dedication will be noticed, valued, and rewarded.
