We’re looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands-on role where you’ll support the Store Manager in day-to-day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. This role will also include a focus on Agricultural customers and maintaining our CRM system.
If you’re passionate about retail, thrive in a fast-paced environment, and want to make a real impact, we’d love to hear from you.
Contract: Permanent
Hours: 40 hours per week
Hours of Work: Working 5 days out of 7, including alternate Saturdays.
As Store Supervisor, you’ll play a key role in driving store performance, maintaining high standards, and supporting team development. You’ll lead by example, create a positive and solution-focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.
Key responsibilities include:
- Supporting the Store Manager in delivering annual sales budgets and business plans
- Driving sales through effective merchandising and stock control
- Leading daily team organisation, rotas, and task delegation
- Coaching and motivating colleagues to achieve targets and deliver excellent service
- Handling customer queries and complaints professionally
- Ensuring compliance with health & safety policies and company procedures
- Acting as Duty Manager and keyholder when required
Maintaining our CRM system, including daily call outs to our Agricultural customers.
Supporting our delivery team when needed
Proven experience in a supervisory role within a retail or customer-facing environment- Strong understanding of retail operations, including stock control and customer service
- Skilled in problem-solving and prioritising under pressure
- Excellent communication and interpersonal skills to lead and engage colleagues
- Flexible and adaptable, with a commitment to continuous improvement and team success
- A natural leader with a customer-first mindset and a passion for delivering outstanding service
Scottish Widows contributory pension – company will match up to 5%
️ Up to 25% colleague discount in store
Free parking on site
33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
Excellent training and development opportunities
Plenty of career progression opportunities
Life Assurance
️ Employee Assistance Programme with Retail Trust
Comprehensive colleague benefits
Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
