Pre-Sales Solutions Architect Communications
Job description
Role Purpose:
The Pre Sales Solutions Architect acts as the technical consultant for new and existing communications customers, translating customer requirements into robust, scalable solutions aligned to Redcentric’s communications portfolio.
The role supports the sales teams by ensuring proposed solutions are technically sound, commercially viable, and aligned with customer outcomes, providing trusted expertise across Unified Communications, Teams Telephony, Contact Centre, and associated value-added services.
Key responsibilities:
Pre‑Sales Engagement
- Act as the primary technical consultant during the pre-sales phase for communications opportunities.
- Participate in customer workshops, discovery sessions, and technical qualification activities.
- Provide technical input into proposals, bids, and RFP/RFI responses.
- Support and deliver proofs of concept and pilot solutions to validate proposed architectures.
- Deliver product demonstrations tailored to customer requirements and use cases.
- Produce high level solution designs (HLDs) and contribute to technical schedules within proposals and contracts.
Solutions & Portfolio Knowledge
- Demonstrate strong expertise in Microsoft Teams Telephony, including Direct Routing and Operator Connect architectures.
- Apply Microsoft best practices for Teams Telephony, governance, and supporting policies.
- Design numbering plans, call routing, resilience, and failover strategies.
- Support integration with existing telephony platforms and customer migration strategies.
- Design contact centre and advanced call handling solutions, including cloud CCaaS platforms integrated with Teams.
- Understand design considerations and limitations across Teams Voice Apps and third-party contact centre solutions.
- Provide guidance on call recording and compliance services, including network based and application-based solutions and their integration with Teams and contact centre platforms.
- Advise on analytics and reporting, including native Teams reporting and third-party analytics platforms.
- Apply portfolio awareness to select appropriate combinations of services based on customer outcomes, budgets, and risk profiles.
- Ensure all proposed solutions are technically viable, commercially aligned, and supportable by delivery and operations teams.
Technical Authority
- Lead technical aspects of customer workshops and discovery sessions.
- Provide authoritative technical input into bids, proposals, and RFP/RFI responses.
- Deliver and coordinate proofs of concept and pilot activities.
- Conduct product demonstrations aligned to customer requirements.
- Own the production of high‑level solution designs (HLDs) and pre‑sales technical documentation.
Collaboration & Documentation
- Work closely with Sales, Product, Delivery, and Operations teams to ensure a smooth transition from design to implementation.
- Provide technical consultation and support to delivery teams throughout handover and early lifecycle stages.
- Maintain accurate pre‑sales documentation, including HLDs, bills of materials (BOMs), and supporting technical artefacts for billing, licensing, and change management.
Commercial Awareness
- Understand commercial drivers and align technical solutions to customer budgets and commercial constraints.
- Support up-sell and cross‑sell opportunities through credible technical design and consultation.
- Ensure solution designs balance customer outcomes with profitability and risk management.
Person specification
The ideal candidate will be a highly proactive, self‑sufficient individual who thrives in a fast‑paced, results‑driven environment. They are customer‑focused, take full ownership of their work, and approach challenges with energy, confidence and a positive mindset. Comfortable operating autonomously, they consistently take initiative, anticipate requirements, and are committed to delivering high‑quality outcomes.
Ideally this person will have:
Significant experience (minimum 5 years) in pre‑sales, sales engineering or communications delivery within a B2B organisation.
A strong track record of achievement, demonstrating deep technical solution expertise in a comparable pre‑sales role.
Relevant product certifications, engineering credentials, or equivalent practical technical experience.
Redcentric will only contact candidates using official @redcentricplc.com email addresses. We do not ask applicants to complete external surveys or provide personal and or financial information outside our formal recruitment process. If you are unsure about any communication, please contact us directly via our website. 