The Business Support Team Leader is responsible for coordinating and overseeing the organisation’s business support function, line managing a team of Business Support Officers and ensuring high-quality administrative, operational and system support across the organisation. The role works closely with managers and senior leaders to support service delivery, strategic projects, and organisational governance. The postholder leads key administrative and coordination processes, ensuring timely, accurate and professional engagement with internal teams and external partners, including local authorities. They contribute to the effectiveness of organisational workflows and support the delivery of high-quality services. They act as the organisation’s systems lead, particularly for the Charms database and wider IT (supported by external experts) and communications platforms, driving effective use, continuous improvement, and staff development. The role also ensures smooth day-to-day operations, including office management, governance administration, and business continuity of support services, while contributing to innovation and efficiency through the use of new systems and technologies.
Main Responsibilities
- To coordinate and oversee the Business support function. Leading and supervising the team of business support officers.
- To be an active member of the managers forum. Working closely with managers in the organisation to support delivery and cooperation.
- To induct new staff members in the functions of the Business Support Officer team.
- To provide support to the Senior Leadership Team as needed.
- To ensure an effective Community Foster Care Family Finding process, ensuring referrals are appropriately reviewed and our families are presenting in a meaningful way to local authority commissioners. You will build effective relationships with those commissioners, to best promote our families, ensuring vacancies are filled in a timely manner.
- To be the system administrator and an expert in the Charms database, taking responsibility for upskilling staff and ensuring the platform is used effectively (training provided).
- To be front-line IT and communications systems support. Addressing low-level IT and systems challenges and coordinating with Wavetree when required. Supporting the team to get the best out of the organisation’s systems.
- Understand the systems, software and databases in place and provide support and guidance as required.
- Develop systems using new technologies e.g. software and AI to create efficiencies alongside the Business Development Manager. Coordinate and minute (using technology)
- Community Foster Care’s Governance meeting.
- Take responsibility for ensuring there is telephone cover at all times.
- Ensure that all offices are maintained to a high standard in line with Community Foster Care’s policies.
Key consideration
As Business Support Team Leader, you will at all times:
- Adhere to Relevant Legislation and Regulation including The Fostering Services (England) Regulations 2011, Fostering Services: National Minimum Standards and the Care Standards Act 2000
- Work consistently with Community Foster Care’s values and contribute to achieving its mission.
- Seek to develop and enhance good social work practice for yourself and for others.
- Promote Community Foster Care’s reputation and protect its ability to achieve its mission.
- Good understanding and ability to work to the policies and procedures of the Agency.
What we require from all our employees:
- A commitment and alignment with Community Foster Care’s Values
- A resolve to make effective use of critical reflection, utilising the various fora to do this with others
- A commitment to your personal growth, including a willingness to embrace challenges and actively seek constructive feedback
- An aptitude to ensure efficient and effective use of CFC’s resources and funds relevant to your role, including the consideration of the commercial aspects of a fostering service.
- Capacity to be a highly functioning team player
- A fidelity to anti-oppressive practice, underpinned by an understanding and promotion of equality and diversity
It is the nature of the work of CFC, that tasks and responsibilities are unpredictable and varied. All staff are therefore expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
CFC is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure & Barring Service clearance at enhanced level.
CVs will not be accepted under any circumstances; all applicants must complete an application form. Please note salary advertised is FTE.
Pay: £29,650.00-£33,200.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Flexitime
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home
Work Location: In person
