We are seeking an experienced and strategic leader to join Housing Solutions as our Head of Income, Lettings and Tenancy Sustainment for a 12 month fixed term contract. This is a key senior role with collective responsibility across income, lettings and tenancy sustainment services, ensuring a joined-up, customer-focused approach that supports residents to successfully access and sustain their homes.
The role oversees a broad portfolio, including income collection of approximately £53m, and is equally focused on driving high performance across lettings and tenancy sustainment. You will ensure homes are allocated efficiently, void loss is minimised, and residents are supported to maintain their tenancies, with a strong emphasis on early intervention and prevention.
Central to the role is oversight of a Head of Service, with a clear focus on delivering targeted, outcome-driven projects across lettings and tenancy sustainment. This will drive improvements in tenancy success, reduce turnover and former tenant debt, and embed continuous improvement across these interconnected service areas. The postholder will ensure compliance with all relevant legislation and policies while fostering a culture of performance, collaboration and excellent customer service.
Reporting to the Assistant Director of Housing & Resident Engagement, you will also deputise w required and contribute to the wider strategic direction of the organisation.
You must have experience of working in a customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role.
We are looking for a confident and forward-thinking leader who can operate at a strategic and operational level.
You will have:
Significant experience leading income management or housing services in a fast-paced, performance-driven environment
- A proven track record of improving team performance and service delivery
- Strong leadership skills, with experience developing and motivating teams
- Excellent analytical skills with the ability to interpret data and present insights at senior level
- Strong knowledge of housing legislation, income recovery, and welfare benefits
- Experience managing budgets and delivering against financial targets
The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of w they live and our colleagues proud of w they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community, and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
To apply for this vacancy on our website or visit the Jobs & Careers page of our website www.housingsolutions.co.uk
The closing date is 05 July 2026 Interviews will be held on 09 July 2026
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date; tfore, we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website w you can find additional information; https://www.housingsolutions.co.uk/job-and-careers/company-benefits/
